2019-06-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                       11 JUNE 2019


There are three stand out themes:
   Customer Service and Communication (75.41% for Noosa 2019 versus 65.92% and
     66.38% for LGAQ 2017 Provincial and State-wide)
   Community Lifestyle Services (77.6% for Noosa 2019 versus 72.02% and 72.13% for
     LGAQ 2017 Provincial and State-wide)
   Managing the Shire (73.25% for Noosa versus 65.75% and 65.65% % for LGAQ 2017
     Provincial and State-wide)
Analysis of Key Results
Areas of Highest Performance relative to Importance
There were 11 responsibility/service areas (out of the total of 41) for which Council performed
best in relation to their judged importance (refer to Table 2). In this case, ‘best’ is defined as
having an Importance rating of at least 3.96, and Performance more than 1.5% above Average
(74.59%). This list does not include all the Areas where the “gaps are smallest”, as most of these
do not have an Importance score above ‘4’ (the border-line between ‘Important’ and ‘Nice to
Have’).
Table 2 – High Performers
Responsibility Area                                                 Importance         Performance            Share of
                                                                    Mean Rank          Mean Rank              Optimum
Libraries & other Information Access                                 4.24 12            4.25 1                   84.9%
Waste Management                                                     4.45 2=            4.08 2                   81.5%
Customer Service                                                     4.28 9             4.05 3=                  81.0%
Development of Tourism                                               3.96 27=           3.97 5=                  79.5%
Disaster Management                                                  4.43 3             3.97 5=                  79.4%
Information services                                                 4.22 14            3.96 6                   79.2%
Quality & Performance of Outdoor Workers                             4.17 17            3.92 7=                  78.4%
Quality & Performance of Indoor Staff                                4.11 21            3.92 7=                  78.4%
Community Safety                                                     4.27 10            3.91 8                   78.1%
Community Services                                                   4.13 20=           3.86 10                  77.1%
Shopping Facilities                                                  4.13 20=           3.85 11                  76.9%
*Responsibility Areas shown in shading were rated in the ‘top ten’ in overall importance

                                                  High Performers
               Libraries & other Information Access                                                     80%
                                                                                                              84.9%

                              Waste Management                                                         78.40%
                                                                                                         81.5%

                                 Customer Service                                                73.20%
                                                                                                       81.0%

                          Development of Tourism                                            66.40%
                                                                                                        79.5%

                             Disaster Management                                                       79.4%

                              Information services                                             71.60%
                                                                                                     79.2%

        Quality & Performance of Outdoor Workers                                                72.80%
                                                                                                    78.4%

             Quality & Performance of Indoor Staff                                             71.40%
                                                                                                    78.4%

                                Community Safety                                                72.10%
                                                                                                     78.1%

                               Community Services                                              70.30%
                                                                                                    77.1%

                                Shopping Facilities                                                  75%
                                                                                                      76.9%

                                                  0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0%

                                                  LGAQ 2017    Noosa 2019


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