2026 Budget Service Level Catalogues

 SERVICE AREA – PEOPLE AND CULTURE (HUMAN RESOURCE
 MANAGEMENT AND ADVISORY)

 Summary

Objective: To business partner with internal customers to manage all stages of the employee lifecycle, to ensure our
workforce is capable, engaged and performing to deliver services to the community and to meet the strategic goals of
Council.

Activities: Attraction, recruitment, onboarding, employee and industrial relations, workplace planning, organisational
and learning development, health and wellbeing, work experience and traineeships, separation and human resource
systems.

 Delivery Framework             Details
 Corporate Plan Theme
 Responsibility                 People and Culture
 (Branch Level)
 Legislative Responsibility     Industrial Relations Act 2016 (Qld) and Regulations
                                Local Government Act 2009 (Qld) and Regulations
                                Noosa Council Certified Agreement 2021
                                Queensland Local Government Industry Award 2017

 Service Delivery Model         The service is delivered internally with external services utilised as required.


 Service Inputs                 Details
 (Resources to Deliver
 Service)
 Physical
 Assets/Infrastructure
 Software & Systems             Technology One, External Platforms
 Budget Cost Centres            Management People and Culture (1200)
                                Human Resources (1201)
                                Recruitment (1202)
                                Workplace Relations (1203)
                                Leadership and Development (1204)
 FTE                            7.63
 Other Key Metrics              Approved Establishment FTE
                                Temporary Position FTE
                                Total Full Time Equivalents


 Service Outputs - Performance Measures
 Type                       Measure                                Target                  Methodology /
                                                                                           Calculation
 Efficiency                     Average cost per hire              TBC                     Total recruitment cost
                                                                                           divided by the total
                                                                                           number of hires in a set
                                                                                           time period.

                                                                                           Annual
                               Average cost of service per         TBC                     Annual
                               FTE
                               Average cost of training per        TBC                     Annual
                               FTE
 Effectiveness                 Employee turnover rates             TBC                     The number of permanent
                                                                                           staff resignations as a %
                                                                                                                   102 of 173