2026 Budget Service Level Catalogues

                                                                                      of the average number of
                                                                                      permanent staff.
                                                                                      Annual
                              Employee satisfaction with the    TBC                   Annually
                              employee
                              engagement/experience
                              (Employee Survey)


Service Outputs – Detailed Activity Listing
                                 Activity                                         Service Level/Standard
Human Resources Management
[Activities include development and maintenance of appropriate strategies, polices, guidelines and procedures to
support human resource service delivery]
Scheduled activities          Strategies, policies, guidelines, and procedures       Review every 2 years

                              Organisational development programs such as:          Annual review of
                                   •                                                contemporary issues and
                                   • LEAD Leadership Development                    suitable programs
                                   • SPARC Values
                                   • Capability Framework
                              Performance Planning and Development Program –        Annually in partnership with
                              MyPlan for employees and Performance Agreement        Leaders
                              for Senior Officers

                              Employee Survey (including the design,                tbc
                              development, and delivery of employee
                              engagement and culture improvement activities)
                              Establishment management                              As required

Reactive activities           Policy development                                    As required (in response to
                                                                                    emerging issues and
                                                                                    constant legislative
                                                                                    changes)
                              Special programs designed in response to specific     As required (in response to
                              emerging issue e.g. aging workforce, legislative or   emerging issues)
                              industrial changes etc
                              Human resources administration including              Weekly
                              employee profiles, employee records and T1 data
                              integrity


Workplace Relations Activities relate to management of work-related obligations and entitlements between
employers and employees such as enterprise bargaining negotiations and agreements, resolving complex
employment matters and issues such as requests for medical retirement]
Scheduled activities         Certified Agreement negotiations                     Every 3 years
                             Senior officer employment contracts and special      Quarterly review
                             working conditions [aligned with individual contract
                             expiry dates]
                             Workforce Consultative Committee                     Quarterly

Reactive activities           Workplace investigations into breaches of statutory   Response time varies
                              obligations of Council and employees                  depending on complexity of
                                                                                    issue
                              Provide risk-based advice to management at the        Response time varies
                              conclusion of the workplace investigations in line    depending on complexity of
                              with policy                                           issue
                              Medical retirements                                   Response time varies
                                                                                    depending on complexity of
                                                                                    issue
                              Award/employment conditions enquiries                 Same day or within 2
                                                                                    business days

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