2026 Budget Service Level Catalogues(PDF, 8MB)

 Cyclic Inspections                  High utilisation sites                      Weekly
                                     Other sites                                 Monthly
 Scheduled work                      As identified from inspections (defects & proactive interventions) to maintain
                                     asset serviceability. 
 Reactive work (customer             Issue                    First response                   Target for completion
 requests)                           Maintenance              Routine matters                  20 days
                                     (buildings, plumbing,
                                     electrical)              Hazardous - Within 4 hours       20 days

                                                               Priority matters (e.g. such as   20 days
                                                               badly leaking tap) - Same
                                                               day or next day if reported
                                                               overnight
 Operations
 (Cleaning activities, security patrols, pest control, servicing of holding/septic tanks, supply of consumables,
 sharps containers and sanitary/nappy disposal facilities, graffiti and vandalism repairs, utility costs etc.)
 Availability                          Service is predominately provided during normal business hours.
                                       Cleaning activities midnight to 5am pendant on location due to access
                                       availability and between 7 am & 4 pm.
                                       Security patrols – out of hours.
                                       Emergencies only – after hours.
 Cyclic Inspections                    Cleaning contracts audit (sites selected       Monthly
                                       ad hoc)
 Scheduled work                        Contract cleaning & supply of                  Frequency ranges from once per
                                       consumables1                                   week to 3 times per day
                                                                                      depending on location time of
                                                                                      year
                                       Security patrols:
                                       • Noosa Woods, Noosa Spit, Lions               Locked 7 nights per week
                                           Park Noosa Heads
                                       • Ely Park Gympie Terrace                      Locked 7 nights per week
                                       • Lake St, Tewantin                            Locked 7 nights per week
                                       • Girraween Sportsground                       Locked & opened 7 days per week
                                       Holding/septic tanks (contract servicing       Fortnightly for all sites where
                                       under Liquid Waste Contract)                   holding tank/septic tank is
                                                                                      provided in lieu of connection to
                                                                                      sewer
                                       Sanitary, nappy & sharps bins - supply         Frequency ranges from weekly to
                                       & servicing (contractor)                       monthly depending on location
                                                                                      and time of year
 Reactive work (customer               Issue               First response                              Target for
 requests)                                                                                             completion
                                       Cleaning            Hazardous – Within 1 hour of                20 business days
                                                           contractor being notified
                                       Graffiti            Note: Council endorsed Graffiti             5 business days
                                                           Policy dated 24 August 2014
                                                           provides that upon notification of a
                                                           graffiti incident a graded approach is
                                                           taken to removal:                           24 hours
                                                                - Obscene, racist & other
                                                                      offensive material               3 business days
                                                                - Large areas of graffiti or in
                                                                      highly visible                   14 business days
                                                                - Minor graffiti incidents
                                       Vandalism           Hazardous – Within 4 hours                  20 business days
                                                           Otherwise within 24 hours or next
                                                           business day
                                       Holding tanks       Same business day if critical               3 business days
                                       (Pump-out)


1 Source Cleaning of Public Open Spaces & Amenities Contract 1617T113




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