2026 Budget Service Level Catalogues(PDF, 8MB)

 SERVICE AREA – PUBLIC AMENITIES (TOILETS)

 Summary

Objective: Provision and maintenance of public toilets.

Activities: The activities include scheduled and reactive building, plumbing & electrical maintenance as well as
operational activities such as cleaning, supply of consumables, sanitary services and security patrols.


 Delivery Framework            Details
 Corporate Plan Theme          Liveability
 Responsibility                Building & Facilities
 (Branch Level)                Civil Operations & Asset
                               Waste
                               Property
 Legislative Responsibility    N/A
 Service Delivery Model        Service is predominately delivered by external contractors internally managed.
                               Service is traditionally provided by local government as a community service in
                               interests of public health & amenity


 Service Inputs                     Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure     Public amenities (40)
 Software & Systems
 Budget Cost Centres                Parks & Gardens (2301)
                                    Public Amenities (1521)
                                    Commercial Properties (1510)
                                    Management Civil Operations (2000)
                                    Works Operations Coordination (2021)
                                    Works Operations (2704)
 FTE                                5
 Other Key Metrics


 Service Outputs - Performance Measures
 Type                       Measure                             Target                 Methodology /
                                                                                       Calculation
 Efficiency                    Cost per facility                tbc                    Calculated annually

 Effectiveness                 Community satisfaction survey    Optimum rating: 5      Community satisfaction
                                                                Improvement from       mean performance rating
                               Theme: Community Lifestyle       previous rating
                               Services
                               Function: Parks, Playgrounds     2019 3.95
                               and Public Amenities             2021 4.0


 Service Outputs – Detailed Activity Listing
                               Activity                                            Service Level/Standard
 Maintenance
 (Minor improvements and repairs building/electrical/plumbing due to wear & tear)
 Availability                     The majority of facilities are available year-round with some key sites being
                                  locked at night due to problems with vandalism.
                                  Maintenance services are generally provided during normal business hours.
                                  Emergencies only – after hours.

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