2026 Budget Service Level Catalogues(PDF, 8MB)

                              Function: Community Health          2019 4.14
                                                                  2021 3.71

                              Percentage of all licensed          100%                 Queensland Health
                              premises inspected per annum                             requirement
                              or according to an agreed risk
                              category inspection program
                               Notification rates                 34-135               State Benchmark
                               (per 10,000 ERP)
                               Ross River
                               Campylobacter
                               Salmonellosis


Service Outputs – Detailed Activity Listing
                             Activity                                             Service Level/Standard
Food premises
[Activities include assessment of applications for new premises, annual inspections and licensing, food safety
audits and education of food handlers in hygiene requirements as well as responding to complaints regarding
food premises e.g. food handling, food poisoning concerns]
Cyclic inspections                  Food premises inspections (fixed &         Annual
                                    mobile premises)
                                    Food premises – temporary (markets)        Annual

Scheduled activities                Licence renewals                           Annual
                                    Re-inspections (follow up if action        Range from 2 business days to 30
                                    required after annual inspection)          business days.

                                                                               Varies depending on risk
                                                                               associated with the issue.

                                    Food handler training
                                    (on line – I’m Alert)                      24/7 - year round

Reactive activities                 Assessment & determination of              30 business days
                                    applications – licensed food premises

                                    Amend / transfer food licences             30 business days

                                    Accredited Food Safety Program –           30 business days
                                    assessment & determination of
                                    applications (private hospitals, child
                                    care centres, aged care premises, off-
                                    site caterers etc.)
                                    Food Safety Program audits                 Annual (by third party auditor &
                                                                               notified to Council)
                                    Food Safety Program audits non-            Range from 2 business days to 30
                                    compliance (notification by third party    business days.
                                    auditor)
                                                                               Varies depending on risk
                                                                               associated with the issue.
                                    Notifiable incident (to State Public       Same day or next business day
                                    Health)                                    after notification.
                                    Record searches – licensed food            10 business days
                                    premises
                                    Record searches – licensed food            5 business days
                                    premises (fast tracked)

                                    Requests /complaints:
                                    Issue                                      Target days 1
                                    Food poisoning                             1 business day

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