2026 Budget Service Level Catalogues

Service Outputs – Detailed Activity Listing
                               Activity                                              Service Level/Standard
Scheduled Work                     Mowing/slashing                             •  Approx. 21 mows per annum at
                                                                                  all sites (varies subject to
                                                                                  growing conditions)
                                                                               • Slashing of Cooroy expansion
                                                                                  area – annually
                                                                               • Slashing firebreak at Cooroy
                                                                                  expansion area - approx. 12
                                                                                  mows per annum
                                   Weed control                                Monthly spraying – All sites
                                   Pathway sweeping (Tewantin &                Weekly
                                   Pomona Bush Gardens only)
Reactive work [customer            Maintenance requests                       14 business days
requests]2
Operations
[Preparations for burials and internments such as site preparation, set-up and attendance at ceremony, supply
and installation of headstones and plaques, family research enquiries and ground maintenance activities as well
as cemetery administrative work]
Availability                         Services available during normal business hours – special arrangements
                                     apply for weekend services.
Reactive work                        Request to reserve a grave or ashes      No defined level of service –
                                     site                                     generally within 2 business days

                                   Application for burial site                 No defined level of service –
                                                                               generally within 1 business days
                                   Application for ashes site                  No defined level of service –
                                                                               generally within 2 business days

                                   Grave preparation                           No defined level of service –
                                                                               generally within 2 business days

                                   Burials & ashes interments                  As required (subject to applicant
                                                                               timelines & Council resource
                                                                               availability)

                                   Burial notifications                        Within 7 days of burial
                                   Note: Births, Deaths and Marriages
                                   Registration Act 2003 & Regulation
                                   2015 (the operator of a cemetery is
                                   required to notify the Registrar within 7
                                   days after disposal of a human body
                                   so that the Death Certificate can be
                                   issued within 14 days statutory
                                   period).
                                   Pouring moulds for concrete lawn            Ongoing (as required)
                                   plaque bases; piers for ashes in bush
                                   gardens
                                   Headstone/plaque installations              As required

                                   Maintenance of cemetery                     Ongoing (as required)
                                   records/databases and mapping

                                   Grave top up & surface improvements         As required – all sites

                                   Litter pick-up                              Weekly – all sites

                                   All requests/enquiries incl. burials,       5 business days (target for
                                   headstone/plaque supply & install;          completion)
                                   family history research requests etc.
                                                                               Note: Family history research is not
                                                                               given priority and can take longer

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