2026 Budget Service Level Catalogues

 SERVICE AREA – CEMETERIES

 Summary

Objective: Provision and maintenance of cemeteries for burials and ashes internment.

Activities: The activities include burials and ashes placement together with works to maintain and operate the cemetery.

 Delivery Framework             Details
 Corporate Plan Theme           Liveability and Excellence
 Responsibility                 Community Connection
 (Branch Level)
 Legislative Responsibility     None - but traditionally local government has provided this service as it is not
                                attractive to the private sector due to legacy costs of maintaining burial grounds.
                                State Land Act 1994 applies where land is a Reserve for Cemeteries
 Service Delivery Model         Predominately provided internally with contractor support for operational services
                                such as mowing and supply arrangements


 Service Inputs                     Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure      Pomona Cemetery            4 Ha site            Reserve
                                     Cooroy Cemetery            5.6 Ha site          Reserve & freehold
                                     Tewantin Cemetery          4 Ha site            Reserve
 Software & Systems                 Cemeteries Online register
                                    TechnologyOne
 Budget Cost Centres                Pomona Cemetery (2306)
                                    Cooroy Cemetery (2307)
                                    Tewantin Cemetery (2308)
                                    Cemetery Administration (2309
 FTE                                1.2
 Other Key Metrics                   Number Burials
                                     Number Ashes Interments
                                     Number Plaques
                                     Number Reservations
                                     Number Requests


 Service Outputs - Performance Measures1
 Type                       Measure                            Target                 Methodology / Calculation
 Efficiency                 Cost per interment                 tbc

                                Cost per property              tbc
 Effectiveness                  Customer satisfaction          tbc


 Service Outputs – Detailed Activity Listing
                                Activity                                              Service Level/Standard
 Maintenance
 [Includes works to maintain assets including structures such as fencing, gates, gatehouse areas etc.]
 Cyclic Inspections                  Visual checks done by Cemetery Officer weekly when on site for services.

                                     WHS Inspections                           3 times per year




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