2026 Budget Service Level Catalogues

Activities include levy management, policy development and management, review of levy-funded project
proposals, stakeholder consultation and coordination of Heritage Reference Group
Cyclic activities                   Heritage Reference Group meetings        Quarterly
                                    and management of meeting outcomes
                                    Levy Budget Review                       Quarterly
                                    Levy Budget Preparation                  Annual
                                    Heritage Levy Policy & Guidelines        Annual
                                    Review
                                    Scheduled appointment to Heritage        Every three years
                                    Reference Group
                                    Collection management                    Daily and ongoing
Scheduled activities                Major Projects / Focus Areas
                                    Local Heritage Register Review Stg. 4
                                    Develop conservation management plans for 3 council cemeteries
                                    Noosa Surfing History project
                                    Continue development of Heritage Noosa web resource
                                    Complete Noosa Shire Thematic Study (carryover from 2022/23)
                                    Develop/deliver programs as part of Sunshine Coast Open House
                                    Produce Noosa Library Service History
                                    Cooroy Butter Factory Remediation Works

                                  Continuous Improvement
                                  Review internal stakeholder engagement framework to ensure best practice
                                  management of Council-owned heritage places.
                                  Review Heritage Noosa platform and implement enhancements to improve
                                  user experience and content discovery.
Reactive activities               Consideration of project requests for    No defined service level –
                                  levy funding                             (response time subject to
                                                                           complexity of issue)

                                  Advice to internal stakeholders on          Initial response within 2 days –
                                  heritage implications to major and minor    final response dependent on
                                  capital works projects.                     complexity of the request and
                                                                              availability of resources
                                  Appointment to ad-hoc vacancies in          As and when required – full
                                  Heritage Reference Group                    process may take between 8 to 12
                                                                              weeks
                                  Advice on heritage matters to Council       Initial response within 2 days –
                                  and external customers                      final response dependent on
                                                                              complexity of the request and
                                                                              availability of resources
                                  Stakeholder consultation                    As and when required
                                  Maintenance of Council’s built heritage     No defined service level –
                                  assets                                      dependent on complexity of the
                                                                              works required and availability of
                                                                              resources
                                  Community Outreach - presenting local       By arrangement
                                  information to groups
                                  Volunteer coordination includes             Generally initial application and
                                  applications, assessment, inductions        phone contact processed within
                                  and oversight                               five business days. Full process to
                                                                              end of induction may take up to 8-
                                                                              12 weeks
                                  Heritage Library projects and initiatives   No defined service level –
                                                                              dependent on complexity of the
                                                                              project and availability of
                                                                              resources




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