2026 Budget Service Level Catalogues

 SERVICE AREA – ARTS AND CULTURAL SERVICES (LIBRARIES)

 Summary

Objective: Provision of access to information, recreational reading and learning for life through branch, online and
mobile libraries, collections and resources, and learning programs.

Activities: The activities include the provision and management of the physical and digital library collections, provision
of lending, information and research services, preservation of local heritage materials, access to information
technology resources, as well as provision of programs and events that support literacy and lifelong learning.

 Delivery Framework             Details
 Corporate Plan Theme           Liveability
 Responsibility                 Arts & Culture
 (Branch Level)
 Legislative Responsibility     Libraries Act 1988, Local Government Act 2009
 Service Delivery Model         Noosa Libraries has two static branches, a mobile library, 2 book-vending kiosks
                                and an extensive 24/7 eLibrary. Staff have multi-faceted roles working across
                                customer service, programming, and collections. Collection procurement is
                                balanced between staff selection and outsourced processing. External resourcing
                                (grants, sponsorship & volunteers) supports services and programming.

 Service Inputs              Details
 (Resources to Deliver
 Service)
 Physical                         • Noosaville Library
 Assets/Infrastructure            • Cooroy Library
                                  • Mobile Library
                             Plus 2 x Book-Vending Kiosks located at Peregian and Pomona
 Software & Systems          Approx. 100 public computers; Library Management System (Spydus); RFID self-
                             service kiosks (returns and issues) – FE Technologies; Quantum Kiosks x 2; Monitor
                             (pay-for-print) printing systems; Deepfreeze software; Recollect SaaS – Heritage
                             Noosa; Vemcount People Counters – Cohera Tech; Library website, enews & social
                             media channels – Facebook/Insta; Events Calendar (Sunpay); PC Lockout system;
                             Civica Borrow Box, Overdrive & Kanopy interfaces; Makerspace equipment – 3D
                             printers, Laser Cutter, VR systems, Digitizing equipment, robotics & relevant software
 Budget Cost Centres         Library Management (2512)          Noosaville Library (2501)
                             Cooroy Library (2502)             Mobile Library (2503)
                             Library Collections (2705)        Library Programs & Services (2706)
 FTE                         24.85 FTE
 Other Key Metrics            Volume and Demand Metrics
                               • Registered Members                  • Annual Visits (Noosaville, Cooroy, Mobile)
                               • Annual Loans (items)                • Programs (number run)
                               • Collection Size (Physical &         • Programs (attendees)
                                 Electronic)

 Service Outputs - Performance Measures
 Type                     Measure                               Target                 Methodology / Calculation
 Efficiency               Cost per visit                        TBD                    Calculated annually

 Effectiveness               Community satisfaction survey      Optimum rating: 5      Community satisfaction
                                                                Improvement from       mean performance rating
                             Theme: Community Lifestyle         previous rating
                             Services                           2019 4.25
                             Function: Libraries & Other        2021 4.15
                             Information Access


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