2026 Budget Service Level Catalogues

 SERVICE AREA – DEVELOPMENT SERVICES (PLUMBING SERVICES)

 Summary

Objective: Provision of development information, assessment & compliance services.

Activities: The activities include provision of information, advice and assessment of applications for compliance
assessable plumbing work, undertaking audits of notifiable plumbing works, on site-treatment plants and backflow
prevention devices as well as maintaining records and undertaking searches to provide information relating to property
specific plumbing information for Council, State and Federal Agencies.

 Delivery Framework            Details
 Corporate Plan Theme          Liveability
 Responsibility                Building and Plumbing Services
 (Branch Level)
 Cost Centres                  Management Building & Plumbing (1620)
                               Plumbing Services (1609)
 Legislative Responsibility    Plumbing & Drainage Act 2018
                               Plumbing & Drainage Regulation 2019
                               2016 National Construction Code Volume 3.(plumbing)
                               Queensland Plumbing and Waste Water Code
                               AS/NZS 1547:2000 - On-site wastewater management.
                               Water and Safety Reliability Act 2008
                               South-East Queensland Water (Distribution and Retail Restructuring) Act 2009
                               Environmental Protection Act 1994
 Service Delivery Model        Service is delivered internally as a statutory requirement of local government.


 Service Inputs                     Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure
 Software & Systems
 Budget Cost Centres                Management Building & Plumbing (1620)
                                    Plumbing Services (1609)
 FTE
 Other Key Metrics                   Volume and Demand Metrics
                                     Approvals
                                     Applications (non-sewered)
                                     Application Site Inspections
                                     Compliance/ Complaint Inspections
                                     QBCC Site Compliance Inspections
                                     Form 4 Notifiable Works Audits
                                     Wastewater Facilities Service Reports
                                     Registered Backflow Devices
                                     Plumbing Searches
                                     Audit & Systematic Inspection Programs
                                     Statistical Reporting to Unitywater and State Government Agencies
                                     Average processing time for compliance assessable applications incl. -
                                     domestic sewered – fast tracked




 Service Outputs - Performance Measures
 Type                       Measure                           Target                Methodology / Calculation
 Efficiency                 Cost per application              TBD                   Calculated annually



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