2026 Budget Service Level Catalogues

Effectiveness                 Community satisfaction           Optimum rating: 5    Community satisfaction
                              survey                           Improvement from     mean performance rating
                              Theme: Managing the Shire        previous rating
                              Function: Plumbing Control       2019 3.57
                                                               2021 3.49

Service Outputs – Detailed Activity Listing
                                                    Activity
Plumbing assessment & compliance
[Activities include providing advice, assessment and decision making relating to Compliance Assessable
Plumbing work and reporting]
Scheduled work                        Compliance reporting and inspections     20 business days
                                      (plumbing) for QBCC1
                                      2Audits of notifiable plumbing works     Systematic inspection programme
                                      (Form 4) – statutory requirement to      - 10 business days (or as agreed
                                      audit 5% of these minor works.           with owner = letter drop system)

                                   Audits of on-site sewerage treatment         Systematic inspection programme
                                   plants (waste water)                         - 10 business days (or as agreed
                                                                                with owner = letter drop system)
                                   Audits backflow prevention devices           5 days or as specified by audit
                                                                                programme notice.
                                   Approval connection reporting to             Monthly
                                   Unitywater (Distribution Retailer)
                                   Maintain State Government onsite             10 business days
                                   register for onsite wastewater treatment
                                   systems
                                   Maintain State Government Backflow           12 months
                                   Register
Reactive work                      Pre-application advice (pre-start            No defined service level –
                                   meeting)                                     generally within 2 business days.
                                   Compliance Assessable – applications         2 business days (Fast track
                                   for domestic plumbing work with              agreement)
                                   sewerage connection
                                   Compliance Assessable – applications         10 business days (statutory)
                                   for domestic plumbing work with on-site
                                   treatment facility
                                   Compliance Assessable – applications         10 business days (statutory)
                                   for commercial applications
                                   Backflow prevention devices                  Minimum 12 monthly intervals.
                                   (registration & testing – issue of notice)
                                   Waste Water Facilities                       10 business days
                                   (registration and testing)
                                   Building and Development Dispute             20 days
                                   Resolution Committee (Tribunal)
                                   Issuing approval on behalf of Unitywater     Monthly
                                   for extension of sewer connections

                                   SPER State Penalty Enforcement               20 business days
                                   Registry notification for Magistrates
                                   Court
                                   Enquiries                                    Up to 20 business days

                                   Compliance issues                            20 business days



Plumbing assessment & compliance
[Activities include providing advice, assessment and decision making relating to Compliance Assessable Plumbing
work and reporting]
Reactive work                         Backflow prevention device record        15 business days
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