2026 Budget Service Level Catalogues

 SERVICE AREA – REVENUE SERVICES

 Summary

Objective: Provision of services to collect revenue and provide property information to prospective purchasers.

Activities: The activities include management of property data, provision of general property search information, billing
for rates & charges, debt recovery, pensioner discounts, and State levies collection, together with account billing and
receipting to financials for agencies and remote sites.

 Delivery Framework             Details
 Corporate Plan Theme           Liveability
 Responsibility                 Revenue Services
 (Branch Level)
 Legislative Responsibility     Local Government Act 2009
 Service Delivery Model         Service provided internally with as required external services for debt recovery


 Service Inputs                      Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure      -
 Software & Systems                  Revenue core systems include TechnologyOne ERP and banking contracts.
 Budget Cost Centres                 Revenue (1309)
                                     Accounts Receivable (1310)
 FTE                                 6.5
 Other Key Metrics                     Rateable Properties
                                      Rates Notices Issued



 Service Outputs - Performance Measures
 Type                       Measure                            Target                 Methodology / Calculation
 Efficiency                 Cost per ratable property          tbc
                            Share of rates noticed             Greater than 50%       Bi-annual rate billing data
                            issued online (non-paper)
 Effectiveness              Rate arrears ratio                 Under 5%               Measured at the end of the
                                                                                      rating cycle
                                Community Satisfaction         Community              Optimum rating 5
                                Survey                         satisfaction mean      Improvement from previous
                                Theme Managing the Shire       performance rating     performance
                                Revenue Raising                2019 4.23
                                                               2021 3.79


 Service Outputs – Detailed Activity Listing
                                Activity                                              Service Level/Standard
 Property records management
 [Activities include property data management, property search co-ordination, rating and billing activities]
 Scheduled work                       Land Valuations                           Annual – Full Valuation
                                      Review, reconcile and apply new and       Fortnightly – Amendments
                                      amended State property valuations
 Reactive work                        Property record creation                  5 business days
                                      (new plans) and associated
                                      administrative actions

                                     Change of ownership                         2 business day
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