2026 Budget Service Level Catalogues

Service Outputs – Detailed Activity Listing
                               Activity                                              Service Level/Standard
                                     (including administrative actions)
Property Rates & Charges
[Activities include modelling & analysis of information for budget development, managing pensioner concessions,
issue of rates notices, adjustments and handling customer enquiries/complaints]
Scheduled work                       Budget - modelling/analysis for rating     Annual

                                    Billing – issue rates notices               Six monthly

                                    Billing – issue reminder notices            Six monthly

                                    Pensioners – concession verifications       Six monthly
                                    (Centrelink)
                                    Pensioners – State rebate notifications     4 returns per annum (2 at billing
                                                                                and 2 for adjustments)

                                    State Emergency Service levy                5 returns per annum

Reactive work                       Pensioners – rebate applications &          Weekly
                                    reversals

                                    Biling - Adjustments, including waste       Adjustments done weekly – aim is
                                    adjustments.                                to ensure that all properties are
                                                                                rated correctly and in accordance
                                                                                with the Revenue Statement.

                                    Billing - Processing of direct debit        2 business day
                                    applications
                                    Customer enquiries/complaints               5 business days

Property searches
[Activities include undertaking interrogation of Council databases and compiling requested information, handling
related enquiries, and administration of across organisation property search database for finalisation of records]
Reactive work                         Property Enquiry                         5 business days

                                    Rates Search                                5 business days

                                    Standard Property Search                    10 business days

                                    Property search enquiries/queries           5 business days

Receipting
[Receipting and reconciliation of payments made through agencies or at Council remote sites – excludes over
the counter transactions at Tewantin Admin Building.]
Scheduled work                       Agency receipting (B-Pay; Aust Post) – Daily
                                     file download and reconciliation

Accounts receivable & debt recovery
[Activities include invoicing, issuing of monthly statements
Scheduled work                         Rates & charges debts                    Six monthly review

                                    Landfill charges (account customers)        Monthly

Reactive work                       Invoicing lease fees                        Monthly
                                    (commercial/community)

                                    On charging (water & sewer charges)         Monthly

                                    Other ad hoc invoicing requests             As required – usually invoiced
                                                                                within two business day.


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