2026 Budget Service Level Catalogues

 Service Outputs – Detailed Activity Listing
                                Activity                                             Service Level/Standard
                                      Review of Park Rules                     Twice - yearly
 Scheduled Work                       Tender recall, evaluation and contract   As required by contract cycles.
                                      award:
                                      • Boreen Point - 5-year contract
                                         expires 30 April 2024
                                      • Noosa River – 5 year contract
                                         expires 21 November 2027 with 1 x
                                         2 year option
                                      • North Shore Campground - 5 year
                                         contract expires 31 March 2026
                                         with further 1 x 2 year option.
                                      Financial audit (spot check –            RM note: not sure on this. It isn’t
                                      additional to formal audit process)      part of financial management or a
                                                                               contract requirement.
                                      Contract Management Meetings 1           Not less than quarterly

 Operations
 [Dealing with maintenance requests from site managers and other issues such as booking software, web content
 maintenance, marketing and customer complaints]
 Reactive work                     Dealing with maintenance requests 2     No defined service level (see note).

                                      Customer complaints                      No defined service level – generally
                                                                               dealt with in 10 business days
                                                                               depending on complexity.



2.Work is prioritised having regard to available budget. All management contracts are in process of transferring minor
 maintenance activities to the contractor. All provide consumables (toilet paper, cleaning products, own office needs
 etc.)..




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