2026 Budget Service Level Catalogues

 SERVICE AREA – HOLIDAY PARKS

 Summary

Objective: Provision and operation of holiday parks including caravan parks and campgrounds

Activities: The activities include contract management & administration, asset management, revenue management,
site customer experience as well as optimisation of the service through site upgrades and expansion.

 Delivery Framework            Details
 Corporate Plan Theme          Excellence
 Responsibility                Corporate Services Directorate
 (Branch Level)
 Legislative Responsibility    Land Act 1994
                               State Caravan Park/Campground Planning Policy
                               National Competition Policy 1995
 Service Delivery Model        Noosa Holiday Parks are operated as a commercial business unit with each park
                               operating under a management agreement. Council manage the contracts and
                               associated administration


 Service Inputs                     Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure      Boreen Point                   98 sites (340 persons)
                                     Noosa River                    137 sites
                                     North Shore                    250 persons
 Software & Systems                 RMS Booking system and website
 Budget Cost Centres                Boreen Point Campground (1503)
                                    Noosa River Holiday Park (1504)
                                    North Shore Campground (1505)
                                    Cooroy RV Stopover (1518)
 FTE                                1.0
 Other Key Metrics                   Volumes
                                     Annual visitation


 Service Outputs - Performance Measures
 Type                       Measure                          Target                 Methodology / Calculation
 Efficiency                 Financial                                               Per National Competition
                            Return on Capital                10.44%                 Policy and industry guidance
                                                                                    for price modelling
                               Occupancy rate                tbc
 Effectiveness                 Customer satisfaction         tbc                    ReviewPro score per booking
                                                                                    system


 Service Outputs – Detailed Activity Listing
                                Activity                                            Service Level/Standard
 Contract management & administration
 [The activities include advertising for public tenders, tender evaluation & award, contract management &
 administration, and dealing with customer complaints]
 Availability (delete if not relevant) The service operates 365 days per year.

 Cyclic Inspections                 Council - site condition assessment       Twice-yearly
                                    Council - WHS Hazard Inspection           Twice-yearly
                                    Tree Assessment                           Twice-yearly
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