2026 Budget Service Level Catalogues

Service Outputs – Detailed Activity Listing
                                Activity                                           Service Level/Standard
Operations            Regularly reviewing and updating ICT policies and        Continuous
Governance            procedures to reflect changes in technology,
                      regulatory requirements, and NSC’s Corporate Plan
System Health         Monitoring the overall health of ICT systems,            Daily
Checks                including servers and network infrastructure, to
                      identify any potential issues early.
Backup Verification   Ensuring that all scheduled backups have been            Daily
                      successfully completed and verifying their integrity.
Security Monitoring   Continuous monitoring of network and systems for         Daily
                      any unusual activities that could indicate a security
                      breach.
Patch Management      Reviewing, testing, and applying software patches        Weekly
                      and updates to ensure systems are protected
                      against known vulnerabilities.
Performance           Analysing system performance metrics to identify         Weekly
Analysis              any trends that could indicate potential issues.
Help Desk Ticket      Reviewing outstanding support tickets and                Weekly
Review                prioritizing them based on severity and impact.
Security Audits       Reviewing regular security reports from                  Monthly
                      Cybersecurity Vendors to assess the effectiveness
                      of current security measures and identify areas for
                      improvement.
Software License      Checking software licenses to ensure compliance          Monthly
Compliance Review     and address any upcoming renewals or changes in
                      usage.
Cybersecurity         Conducting cybersecurity awareness and training          Monthly
Training              sessions for staff to mitigate the risk of human error
                      leading to security incidents.
ICT Steering          Reviewing current technology use and exploring           Quarterly
Committee             new technologies, projects or improvements to
Governance            enhance efficiency and service delivery.
Digital Strategy      Reviewing the ICT strategic plan to ensure it aligns     Annually
                      with the Corporate Plan and making adjustments as
                      necessary.
Disaster              Reviewing and updating the disaster recovery plan        Annually
Management            to reflect any changes in the IT environment or
Systems               NSC’s requirements.
Records and Data Management
Data Management       Ongoing organisation, storage, and backup of             Continuous
                      records to guarantee their integrity and availability.
Data Governance       Continuously review and update records                   Coninuous
                      management policies to align with current
                      regulations and organizational needs.
Data Quality          Regularly review and clean up records to ensure          Monthly
                      data accuracy and efficiency.
Record-keeping        Perform audits to ensure records management              Annually
Compliance            practices comply with legal and regulatory
                      requirements.
Spatial Services
Geo-Spatial Data      Manage the organisation, storage, and accuracy of        Continuous
Management            spatial data, ensuring it meets the needs of various
                      stakeholders.
Customer              Engage with users of geo-spatial services to gather      Continuous
Requirement           feedback and inform them of updates or changes.
Geo-Spatial Data      Regularly assess and update geo-spatial data to          Quarterly
Review                ensure it remains accurate and comprehensive.




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