2026 Budget Service Level Catalogues

Service Outputs - Performance Measures
Type               Measure                          Target                          Methodology / Calculation

Efficiency         Cost of animal management        TBD
                   program per shire population
Effectiveness      Deliver the Animal               90% of aggressive dog           CiA
                   Management Program - % of        incidents are responded to
                   aggressive dog incident          within 1 hour of notification
                   responses that are               being received.
                   responded to within one
                   hour of notification being
                   received.
                   Deliver the Local Laws           80% completed within 14         CiA
                   Program - % of applications      working days
                   for permits that are
                   assessed and completed
                   within 14 days.
                   Percentage of parking            5% or less of infringement      CiA Infringement system
                   infringements that are           issued are withdrawn
                   withdrawn upon review
                   % of dog registrations           70% are paid with 14 days of    CiA
                   renewal notices that are         notification of renewal
                   given to owners within the
                   allowed time frame (14 days
                   before expiration)
                   Community Satisfaction           Community satisfaction          Optimum rating: 5
                   Survey                           mean performance rating         Improvement from previous
                   Theme: Community lifestyle                                       rating performance
                   Services                         2019 4.27
                   Community safety                 2021 3.81
                   Community Satisfaction           Community satisfaction          Optimum rating: 5
                   Survey                           mean performance rating         Improvement from previous
                   Theme: Community lifestyle                                       rating performance
                   Services                         2019 3.92
                   Pet/Animal control               2021 3.50



Service Outputs - Performance Measures                                 Detail

Activity                                                               Service Level/Standard


Deliver the Animal Management Program                                  Standard activities and services to be
Undertake regular patrols in identified areas to ensure visible        delivered on a daily basis.
prescence and compliance.
Enhance amenity and public safety outcomes through the
effective regulation of domestic animals.
Respond to complaints relating to keeping and control of domestic
animals.
Develop an education plan to engage and partner with the               Planned approach to engaging
community and internal stakeholders in raising awareness of local      stakeholders proactively to achieve
law, animal management and regulated parking requirements.             greater levels of knowledge and
                                                                       understanding of regulatory obligations in
                                                                       the community.
Deliver the Local Laws Program                                         Effective and efficient response to
Undertake regular patrols of identified areas to ensure visible        complaints relating to breaches of local
prescence and to achieve compliance.                                   laws
Enhance amenity and public safety outcomes through the                 Investigation of matters which may breach
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