2026 Budget Service Level Catalogues

effective and proportionate enforcement of Local Laws.                local law requirements
Respond to requests for service relating to matters controlled by     Effective and appropriate compliance
state legislation Council's local laws.                               actions are make to ensure relevant
Including by not limited to: overgrown land, illegal camping,         actions to are taken to achieve
abandoned vehicles, regulatory signage, unauthorised                  compliance.
commercial use of public land.
Deliver Parking regulation services                                   Proactive patrols and compliant
Undertake regular patrols of identified areas to ensure compliance    responses.
with regulated parking                                                Effective and efficient response to
Enhance amenity and public safety outcomes through the                complaints relating to breaches of parking
targeted regulation of parking regulations in priority areas          regulations.
(schools, roadside, public facilities)                                Contribute to the development and
                                                                      implementation of the LPR project.
Review of standard operating procedures, workflows and policies.      Audit operating procedures and
Undertake a prioritised review or development (as required) of        governance documents
operational standard operating procedures.                            Gap analysis undertaken
Implement approved improvements.                                      Establish new or revised procedures in
                                                                      collaboration with all relevant staff.
                                                                      Existing systems reviewed to ensure
                                                                      minimised unnecessary effort and
                                                                      customer benefit. (applying the principles
                                                                      of / ISO9001 & BPM)
                                                                      Transition to new procedures and systems
Review local laws and parking specific public facing material (fact   All information presented to the public to
sheets, council internet page content etc) to ensure that all         support regulator programs is kept up to
information is current and appropriate for the target audience.       take and accurate.
                                                                      Inventory of material undertaken and
                                                                      review scheduled throughout the period.
Develop a training matrix for Local Laws Officers which reflect the   Completes a training gap analysis
PD based job requirements, provide effective succession planning      Provides a defined pathway for career
/business continuity and personal development objectives.             development
                                                                      Promotes employee retention.
                                                                      Contributes to future employer of choice
                                                                      status
Undertake a review of how operational functions are delivered by      Develop and implement risk based
the team;                                                             response priorities for each service type.
Develop and apply a risk based prioritised approach to delivering     Assess demand and resources available
services reactive and proactive services.                             to deliver.
                                                                      Develop tactical recommendations for
                                                                      improvement where identified
WHS risk assessments reviewed within the scheduled period             Risk assessment scheduled for review are
(review period stated on the risk assessment document).               identified
                                                                      Risk assessment are reviewed with
                                                                      relevant staff, supervisor and local laws
                                                                      and parking regulation WHS Committee
                                                                      representative(s).
Branch Manager, supervisor and WHS representative undertake           Leaders have oversight of inherent risk
regular inspections of the workplace for hazards and risks.           and appreciation of hazards allowing early
Team undertake quarterly inspections of the workplace to              minimisation and control
identified hazards and address risks in a timely way.




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