2017-05-09 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                 9 MAY 2017



BRANCH ACTIVITIES                         RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                          THE NEXT QUARTER
Continual CS intranet (iP@n)                 Update urgent information with             Address training requirements.            Issue reviews to business units of
improvements                                   specific service areas.                    Develop quiz calendar for CSO’s.            current knowledge pages.
                                             Updating of CS systems and training        Review reporting within [email protected] team around update process and
                                                                                          Plan and set up review regime of
                                               use of the new system.
                                                                                            knowledge pages.
New phone call system                        Resolved various issues with               Working on issues around CSO’s            Investigate issues associated with
                                               PureCloud.                                   being able to set up and work on            the operation of the Snap Send
                                                                                            PureCloud from home without                 Solve mobile application and
                                                                                            connection lag.                             Webchat incl. resourcing.
                                                                                          Viability of Email channelling from
                                                                                            specific sources to PureCloud.
                                                                                            (training and programming required)
Community Satisfaction Survey                Engage with the LT and councillors to      Developing media communications           Analysis and evaluation of the
(Undertaken by the Executive                   Finalise the content of the survey of        associated with the survey and              survey findings.
Manager)                                       400 residents and engage the                 liaison with the consultant.
                                               consultant for delivery.
Business as Usual activities                 Call volumes continue to increase on       Managing high call volumes-tree
                                               previous years. Q3 saw an increase of        debris removal, kerbside collection,
                                               18% in calls presented.                      360lt bin size and compulsory
                                                                                            garden waste bin enquiries.


Governance
Support the organisation with integrity      Progress review of Council’s               Finalise suggested updates to Code        Development and delivery of training
related matters                                Employee Code of Conduct with                of Conduct in consultation with HR.         related to the integrity related
                                               emphasis on integrity items in                                                           updates to be made in the Employee
                                               consultation with HR.                                                                    Code of Conduct.
Support Council’s Audit and Risk             Coordination of agenda and                 Co-ordinate onsite internal audits        Coordinate Agenda for June Audit
Working Team                                   preparation of Governance and Risk           undertaken by Council’s engaged             and Risk Committee Meeting.
                                               related documents and reports for            Internal Audit provider with respect      Coordinate Management responses
                                               Council’s Audit and Risk Committee           to Council’s Procure to Pay                 to finalise Internal Audits undertaken
                                               Meeting of 10 February 2017.                 processes and compliance with its           last quarter.
                                                                                            Investment Policy.
                                                                                                                                      Coordinate and track progress of
                                                                                                                                        action items resulting from February
                                                                                                                                        Audit and Risk Committee meeting.



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