2017-05-09 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                             9 MAY 2017




BRANCH ACTIVITIES                     RECENT ACHIEVEMENTS                           CURRENT PRIORITIES                         THE NEXT QUARTER
ZEN - Project Officer – Carbon
Reduction
                                         New temporary position of Project         Undertake recruitment process for          Further development of the Action
                                           Officer – Carbon Reduction created.         new position.                                Plan for the Zero Emissions Noosa
                                                                                                                                    (ZEN) Strategy
                                                                                                                                  Assist in co-ordination of
                                                                                                                                    consultancy audit of the energy
                                                                                                                                    efficiency of council’s 9 major
                                                                                                                                    buildings.
                                                                                                                                  Development of business case for
                                                                                                                                    prioritizing detailed action plans.
                                                                                                                                  Co-ordination of the ZEN
                                                                                                                                    Operational Team.
                                                                                                                                  Develop communications strategy
                                                                                                                                    for ZEN projects - internal and
                                                                                                                                    external stakeholders.
                                                                                                                                  Update councillors on progress of
                                                                                                                                    the implementation of the ZEN
                                                                                                                                    Organisational Strategy.


Customer Service
Recruitment and Training                 Recruitment of casual CSO’s for           Training needs GAP analysis started      Pending internal staff movements,
                                           coverage of long service leave, annual      with all current CSOs to highlight         recruitment of new casual staff.
                                           leave and peak times.                       training requirements.                   Development of monitoring and
                                                                                     Continued development and multi            coaching processes associated with
                                                                                       skilling of CSOs in all areas of           new Pure Cloud system.
                                                                                       Customer service.

Review of Polices within the branch      Updated operational policies for ease       Tested the Business Continuity Plan      Commence review of CS policies
                                           of use by CSOs                                (BCP) during recent weather event          and procedures impacted by new
                                                                                         and reviewed and updated BCP post          financial year.
                                                                                         weather event.




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