2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

These breaks were established to enable the identification of significant differences in response
patterns among the various community sectors represented by the sub-samples. For all analysis
of these standard demographic breaks, and for the local issues tables, we have applied
significance tests to the differences between the sub-samples and the total sample. These
appear in the tables as:

     +++         significantly greater than the sample result at the 99% level of confidence
     ++          significantly greater than the sample result at the 95% level of confidence
     +           significantly greater than the sample result at the 90% level of confidence
     ---         significantly lower than the sample result at the 99% level of confidence
     --          significantly lower than the sample result at the 95% level of confidence
     -           significantly lower than the sample result at the 90% level of confidence

Tables included in this Report only show results for the Total Sample. However, a
comprehensive printout of all analyses has been closely examined in compiling the
commentary.

Average ratings for Importance and Performance were calculated - from which Weighted
Performance Indicators were derived for each parameter being rated. These were then
combined to provide a Weighted Performance Index for each of the five Themes of Council
Responsibility and for Overall Performance on all 41 Areas as a whole.


Reliability of the Findings

The findings of the survey are obviously subject to Sampling Error. The maximum Probable Error
of our total sample is ±4.11% at the 90% level of confidence. Comparisons between categories
and subgroups are subject to varying error depending on respondent frequencies and the
relative percentages of respondents falling in different response codes.

This survey is not designed to deliver definitive findings for individual Council areas.

By continuing to use the basic survey instrument and reporting methodology over an extended
period of time, data accumulated in the form of ‘norms’ permit ever more accurate and reliable
benchmarks to be established.




Noosa Customer Satisfaction Survey 2021    MARKET FACTS (QLD) PTY LTD                          10