2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Basic Services & Infrastructure Theme

 Function/Responsibility                        Examples/Clarification
 Road Construction                              Constructing new or upgrading existing roads
 Road Maintenance                               Repairing potholes and damaged road shoulders; street sweeping and
                                                verge mowing
 Footpaths, Kerbing & Guttering                 Construction and maintenance of safe footpaths, kerbs and gutters
 Street Lighting                                Funding the provision and upkeep of lights on Council streets/roads
 Traffic Management                             Traffic planning, traffic lights, roundabouts, traffic `calming' and
                                                directional signage
 Parking Facilities                             Establishing parking policies, parking control, provision of or
                                                assessment of requirement for on and off-street parking
 Public Transport                               Either providing or ensuring the provision of an adequate system of
                                                public transport
 Drainage & Flood Mitigation                    Construction and maintenance of open and underground stormwater
                                                drains, levee banks, division channels etc
 Waste Management                               Garbage collection and disposal, waste minimisation (recycling and
                                                composting), street bins
 Community Health                               Inspection of restaurants/cafés/shops, mosquito/midge spraying,
                                                cemeteries


Weighted Performance Index (in order of Importance)

Table 2 – Weighted TPI – Basic Services & Infrastructure
 Theme 1                                  2021 Survey
 Basic Services/Infrastructure            Importance      Performance           Performance
                                          Means           Means                 Indexes
 Waste Management                              4.48             4.03                 80.6%
 Road Maintenance                              4.41             3.22                 64.4%
 Drainage & Flood Mitigation                   4.41             3.63                 72.5%
 Traffic Management                            4.24             3.16                 63.2%
 Parking Facilities                            4.23             2.84                 56.9%
 Road Construction                             4.16             3.35                 67.0%
 Community Health                              4.13             3.71                 74.1%
 Footpaths, Kerbing, Guttering                 3.94             3.30                 66.1%
 Public Transport                              3.91             3.18                 63.6%
 Street Lighting                               3.89             3.56                 71.3%
 MEANS                                         4.18             3.40
 Total Performance Index                                                            68.06%



The weighted Total Performance Index (TPI) for Basic Services & Infrastructure is one number,
which sums up the whole interaction between Performance and Priorities (importance) for this
particular Theme.

In 2021, the actuality of the interaction between these two forces gives a result of 68.06%
(70.42% in 2019 and 69.91% in 2017) of what might have been achieved if Noosa were to
achieve perfect performance for every Responsibility Area.




Noosa Customer Satisfaction Survey 2021            MARKET FACTS (QLD) PTY LTD                                    16