2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Community Lifestyle Services Theme

   Function/Responsibility                  Examples/Clarification
       Parks, Playgrounds & Public           Development and maintenance of open space areas, parks, children's playgrounds
                Amenities                    and public toilets
         Environmental Controls             Enforcement of regulations on air, water and noise pollution
       Environmental Protection &            Tree planting, bushland acquisition, noxious weeds eradication, foreshore
               Conservation                  protection, preservation of natural areas.
            Heritage Protection              Preservation of historic buildings, monuments, facilities, artefacts, and indigenous
                                             & other records
     Sporting & Recreational Facilities      Public swimming pools, sports-fields, land and/or support for clubs & their facilities
    Cultural & Entertainment Facilities      Civic centre, public halls, art gallery/museum, community arts programs,
                                             community festivals

      Libraries & Other Information          Public library, Internet access, CD ROM's
                  Access
            Community Safety                 Safety action plans, safety audits, signage, security patrols & cameras, beach &
                                             pool lifeguards, community education & awareness programs
           Community Services                Programs and facilities that meet the needs of a range of stakeholder groups (such
                                             as senior citizens, young people, families, indigenous, disabled, non-English
                                             speaking background)
           Pet / Animal Control              Registration, impounding of strays, control of feral animals
            Shopping Centres                 Ensuring the provision of adequate shopping facilities to meet the needs and
                                             convenience of local residents
         Community Development               Working with (& supporting) community organisations and special-interest groups
                                             to develop strong, sustainable & self-reliant communities


Weighted Performance Index (in order of Importance)

Table 3 Weighted TPI – Community Lifestyle Services
 Theme 2                            2021 Survey
 Community Lifestyle Services       Importance        Performance Means        Performance
                                    Means                                      Indexes
 Environment Protection &
                                          4.40
 Conservation                                                  3.81                   76.3%
 Community Safety                         4.39                 3.81                   76.3%
 Libraries & other Information
                                          4.23
 Access                                                        4.15                   82.9%
 Community Services                       4.19                 3.75                   75.1%
 Environmental Controls                   4.18                 3.79                   75.8%
 Parks, Playgrounds & Public
                                          3.99
 Amenities                                                     3.95                   78.9%
 Community Development                    3.96                 3.60                   72.0%
 Cultural & Entertainment
                                          3.88
 Facilities                                                    3.52                   70.3%
 Sporting & Recreational
                                          3.85
 Facilities                                                    3.75                   74.9%
 Pet/Animal Control                       3.82                 3.50                   69.9%
 Heritage Protection                      3.80                 3.56                   71.2%
 Shopping Facilities                      3.65                 3.66                   73.2%
 MEANS                                    4.03                 3.74
 Total Performance Index                                                              74.86%



The weighted Total Performance Index (TPI) for Community Lifestyle Services in 2021 is 74.86%
(77.7% in 2019 and 75.2% in 2017) of the Optimum.



Noosa Customer Satisfaction Survey 2021           MARKET FACTS (QLD) PTY LTD                                         17