2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Managing the Shire Theme

      Function/Responsibility                                               Examples/Clarification

         Town Planning                    Planning and zoning for the purposes of residential, rural, commercial, industrial,
                                          recreational, open space & public infrastructure development including urban
                                          renewal & CBD redevelopment, rules regarding land usage
         Building Control                 Development and building approvals & controls, building & plumbing inspections,
                                          swimming pool fencing
Economic Development & Local              Promoting/supporting increased economic activity and increased local employment
        Employment                        opportunities, attracting investment
   Development of Tourism                 Area promotion, tourist information facilities, visitor care programs, caravan parks,
                                          promoting/supporting additional tourism activities
     Financial Management                 Responsible, open and accountable management of the Council's finances
        Revenue Raising                   Establishing fair and equitable rating for residential, rural, commercial and other
                                          sectors; applying a fair and reasonable balance between income from rates and from
                                          user-pays fees and charges
       Staff Management                   Selection of skilled and qualified staff and ongoing training and personal
                                          development for Council employees
       Disaster Management                How Council will undertake recovery operations during and following a disaster -
                                          planning for the management and coordination of recovery.

Weighted Performance Index (in order of Importance)

Table 4 – Weighted TPI Managing the Shire
 Theme 3                                  2021 Survey
 Managing the Shire                       Importance          Performance          Performance
                                          Means               Means                Indexes
 Financial Management                          4.61                 3.66                73.1%
 Disaster Management                            4.56                4.05                80.9%
 Town Planning                                 4.49                 3.60                72.0%
 Building Control                              4.44                 3.49                69.9%
 Revenue-raising                               4.32                 3.79                75.7%
 Human Resources Management                     4.26                3.66                73.1%
 Economic Development/Local
                                               4.25                3.16                 63.1%
 Employment
 Development of Tourism                         3.62                3.92                78.3%
 Means                                         4.32                 3.66
 Total Performance Index                                                               73.23%



The weighted Total Performance Index (TPI) for Managing the Shire in 2021 is 73.23% (73.25%
in 2019 and 72.31% in 2017) of the Optimum.




Noosa Customer Satisfaction Survey 2021               MARKET FACTS (QLD) PTY LTD                                     18