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2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd
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3.6 COMPARISON OF IMPORTANCE & PERFORMANCE
Theme 1 - Basic Services and Infrastructure
Table 7 - Basic Services & Infrastructure IMPORTANCE
Sample RANK Crucial Import. Nice Not Quite Don't Not Noosa Noosa Noosa Noosa
Size to very Un- Know App. Mean Mean Mean Mean
have Import. import. 2021 Online 2019 2017
2021
Road Construction
400 5 31.8% 55.3% 10.0% 2.0% 0.5% 0.5% 0.0% 4.16 3.90 4.26 4.32
Road Maintenance
400 2= 47.8% 46.5% 4.5% 1.0% 0.0% 0.3% 0.0% 4.41 4.49 4.45 4.53
Footpaths, Kerbing
& Guttering 400 7 20.0% 47.5% 19.0% 1.8% 1.0% 0.3% 10.5% 3.94 3.78 4.01 3.87
Street Lighting
400 9 20.5% 43.5% 19.0% 3.0% 1.8% 0.3% 12.0% 3.89 3.68 3.82 3.76
Traffic
Management 400 3 36.0% 41.8% 8.8% 2.0% 0.8% 0.5% 10.3% 4.24 4.01 4.21 4.09
Parking Facilities
400 4 37.5% 48.0% 12.5% 0.8% 0.3% 0.0% 1.0% 4.23 3.93 4.18 4.22
Public Transport
400 8 33.0% 32.3% 19.5% 4.8% 4.3% 0.8% 5.5% 3.91 3.99 3.97 3.94
Drainage & Flood
Mitigation 400 2= 46.8% 35.8% 6.3% 1.8% 0.0% 0.3% 9.3% 4.41 4.22 4.35 4.30
Waste
Management 400 1 52.8% 42.5% 3.8% 0.8% 0.0% 0.0% 0.3% 4.48 4.32 4.45 4.49
Community Health
400 6 34.0% 47.5% 14.8% 2.0% 0.8% 0.8% 0.3% 4.13 4.32 4.14 4.31
AVERAGE FOR THEME AS A WHOLE
4.18 4.06 4.19 4.18
Table 8 - Theme 1: Basic Services & Infrastructure PERFORMANCE
Sample RANK Very Good Fair Poor Very Don't Not Noosa Noosa Noosa Noosa
Size Good Only Poor Know App. Mean Mean Mean Mean
2021 Online 2019 2017
2021
Road Construction
400 5 5.5% 41.3% 33.0% 9.3% 5.0% 5.5% 0.5% 3.35 3.22 3.54 3.49
Road Maintenance
400 7 7.5% 39.8% 28.5% 11.5% 10.8% 1.5% 0.5% 3.22 3.04 3.47 3.43
Footpaths, Kerbing &
Guttering 400 6 9.3% 36.5% 19.8% 9.8% 9.8% 2.3% 12.8% 3.30 3.15 3.48 3.46
Street Lighting
400 4 11.8% 38.3% 18.3% 7.5% 4.5% 3.8% 16.0% 3.56 3.45 3.60 3.59
Traffic Management
400 9 6.8% 35.0% 22.3% 15.3% 9.5% 1.5% 9.8% 3.16 3.06 3.40 3.60
Parking Facilities
400 10 3.5% 24.0% 38.3% 17.3% 14.5% 0.8% 1.8% 2.84 2.89 2.98 2.99
Public Transport
400 8 7.3% 28.3% 22.0% 10.5% 9.3% 11.8% 11.0% 3.18 3.10 3.26 3.07
Drainage & Flood
Mitigation 400 3 9.0% 44.8% 23.5% 4.0% 3.0% 6.3% 9.5% 3.63 3.40 3.64 3.59
Waste Management
400 1 24.5% 58.0% 12.0% 2.5% 1.5% 1.0% 0.5% 4.03 3.76 4.08 4.06
Community Health
400 2 8.3% 48.0% 24.0% 1.0% 2.3% 14.3% 2.3% 3.71 3.71 3.71 3.62
AVERAGE FOR THEME AS A WHOLE
3.40 3.28 3.52 3.49
Noosa Customer Satisfaction Survey 2021 MARKET FACTS (QLD) PTY LTD 22
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