2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

                                              Basic Services & Infrastructure:
                                               Importance & Performance

                                                                   Parking Facilities
                                                                    5.00
                                                        MEANS                           Road Maintenance
                                                                    4.00
                                                                    3.00
                                          Street Lighting           2.00                      Traffic Management
                                                                    1.00
                                                                    0.00
                                   Community Health                                            Road Construction


                                                                                           Drainage & Flood
                                      Waste Management
                                                                                              Mitigation
                                                 Footpaths, Kerbing,
                                                                                 Public Transport
                                                     Guttering



                                                     Importance Means                Performance Means




The average level of Importance for the responsibilities in this Theme is 4.18 (compared to 4.19 in 2019 and 4.18 in
2017). For the online survey (undertaken in 2021 only) the Importance mean was 4.06.

The average performance rating for this Theme is 3.40 (compared to 3.52 in 2019 and 3.49 in 2017). For the online
survey (undertaken in 2021 only) the Performance mean was 3.28.

The responsibility areas that were rated as having the largest gaps between importance and performance are graphically
shown above and summarised in the table below.

For this Theme, those responsibility areas with a gap (between importance and performance) of greater than 0.80 are
considered to be the future ‘differentiators’ for Council and where significant effort by Council should be directed in
future planning, so that service expectations and delivery performance can be better met.

 Basic Services/Infrastructure                    Importance           Performance        Difference
                                                    Means                 Means
 Parking Facilities                                         4.23                2.84             1.39
 Road Maintenance                                           4.41                3.22             1.19
 Traffic Management                                         4.24                3.16             1.07
 Road Construction                                          4.16                3.35             0.81
 Drainage & Flood Mitigation                                4.41                3.63             0.78
 Public Transport                                           3.91                3.18             0.73
 Footpaths, Kerbing, Guttering                              3.94                3.30             0.64
 Waste Management                                           4.48                4.03             0.45
 Community Health                                           4.13                3.71             0.42
 Street Lighting                                            3.89                3.56             0.33
                   MEANS                                    4.18                3.40




Noosa Customer Satisfaction Survey 2021           MARKET FACTS (QLD) PTY LTD                                       23