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2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd
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Theme 2 - Community Lifestyle Services
Table 9 - Theme 2: Community Lifestyle Services IMPORTANCE
TOTAL RANK Crucial Import. Nice to Not Quite Don't Not Noosa Noosa Noosa Noosa
have very Un- Know App. Mean Mean Mean Mean
Import. Import 2021 Online 2019 2017
2021
Parks, Playgrounds &
Public Amenities
400 6 23.0% 53.8% 22.3% 0.3% 0.5% 0.0% 0.3% 3.99 3.99 3.93 4.23
Environmental
Controls 400 5 32.5% 54.0% 10.8% 1.5% 0.3% 0.8% 0.3% 4.18 4.28 4.07 4.33
Environmental
Protection &
Conservation 400 1 56.8% 29.3% 11.0% 1.8% 0.8% 0.3% 0.3% 4.40 4.37 4.10 4.35
Heritage Protection
400 11 27.3% 37.5% 25.8% 4.3% 4.3% 0.8% 0.3% 3.80 4.07 3.82 3.93
Sporting &
Recreational Facilities 400 9 21.0% 45.0% 31.0% 1.8% 0.5% 0.5% 0.3% 3.85 3.75 3.78 3.98
Cultural &
Entertainment
Facilities 400 8 21.0% 48.3% 29.0% 0.8% 0.8% 0.0% 0.3% 3.88 3.62 3.88 3.82
Libraries & other
Information Access 400 3 40.8% 42.3% 16.0% 0.5% 0.3% 0.0% 0.3% 4.23 3.84 4.24 4.20
Community Safety
400 2 49.8% 40.0% 8.3% 1.3% 0.0% 0.3% 0.5% 4.39 4.43 4.27 4.37
Community Service
400 4 40.0% 39.5% 18.0% 1.0% 0.5% 0.5% 0.5% 4.19 4.10 4.13 4.29
Pet/Animal Control
400 10 15.5% 54.5% 26.8% 1.8% 1.0% 0.3% 0.3% 3.82 3.80 3.92 4.07
Shopping Facilities
400 12 14.3% 49.3% 25.3% 8.8% 2.0% 0.0% 0.5% 3.65 3.50 4.13 3.79
Community
Development 400 7 31.5% 39.3% 22.8% 2.8% 2.3% 1.0% 0.5% 3.96 3.66 3.96 3.92
AVERAGE FOR THEME AS A WHOLE
4.03 3.95 4.02 4.11
Table 10 - Theme 2: Community Lifestyle Services PERFORMANCE
TOTAL RANK Very Good Fair Poor Very Don't Not App. Noosa Noosa Noosa Noosa
Good Only Poor Know Mean Mean Mean Mean
2021 Online 2019 2017
2021
Parks, Playgrounds &
Public Amenities 400 2 19.0% 58.5% 16.5% 2.0% 1.3% 2.3% 0.5% 3.95 3.86 4.00 3.92
Environmental
Controls 400 4 13.3% 56.8% 16.3% 5.8% 1.8% 6.0% 0.3% 3.79 3.41 3.78 3.71
Environmental
Protection &
Conservation 400 3= 22.3% 45.8% 18.3% 6.0% 3.3% 4.3% 0.3% 3.81 3.28 3.73 3.75
Heritage Protection
400 8 9.0% 34.3% 26.5% 5.3% 2.0% 22.5% 0.5% 3.56 3.46 3.83 3.64
Sporting &
Recreational Facilities 400 5= 11.8% 51.0% 26.3% 2.3% 1.5% 6.3% 1.0% 3.75 3.77 4.05 3.94
Cultural &
Entertainment
Facilities 400 9 8.3% 46.5% 30.3% 6.8% 3.5% 4.0% 0.8% 3.52 3.65 3.87 3.64
Libraries & other
Information Access 400 1 31.0% 53.0% 10.5% 2.0% 0.8% 2.3% 0.5% 4.15 3.99 4.25 4.15
Community Safety
400 3= 11.5% 57.0% 22.5% 1.0% 1.5% 5.3% 1.3% 3.81 3.46 3.91 3.81
Community Service
400 5= 10.8% 52.0% 22.0% 2.8% 1.8% 10.0% 0.8% 3.75 3.54 3.86 3.68
Pet/Animal Control
400 10 8.3% 47.5% 25.0% 6.8% 5.5% 6.5% 0.5% 3.50 3.41 3.69 3.62
Shopping Facilities 3.60
400 6 12.0% 49.5% 26.5% 5.8% 2.3% 2.5% 1.5% 3.66 3.85 3.63
Community
Development 400 7 8.3% 40.5% 27.3% 3.5% 2.3% 17.5% 0.8% 3.60 3.35 3.78 3.59
AVERAGE FOR THEME AS A WHOLE
3.74 3.56 3.88 3.76
Noosa Customer Satisfaction Survey 2021 MARKET FACTS (QLD) PTY LTD 25
Theme 2 - Community Lifestyle Services
Table 9 - Theme 2: Community Lifestyle Services IMPORTANCE
TOTAL RYAN LG Crucial Import. Nice to Not Quite Don't i Tolg Noosa Noosa iN Telek-F-) Noosa
WENA ag Un- Know App. WCET a) Mean EET a) EET a)
Import. Import veya Online 2019 rion,
AO
Parks, Playgrounds &
Public Amenities
23.0% 53.8% 22.3% 0.3% 0.5% 0.0% 0.3% 3.99 3.93 4.23
Environmental
Controls 5 32.5% 54.0% 10.8% 1.5% 0.3% 0.8% 0.3% 4.28 4.07 4.33
Environmental
Protection &
Conservation 1 56.8% 29.3% 11.0% 1.8% 0.8% 0.3% 0.3% 4.37 4.10 4.35
Heritage Protection gg 417.3% 37.5% 258% «43% «ATH OB 0% 380.0732 3.93
Herit Protecti
Sporting &
Recreational Facilities 21.0% 45.0% 31.0% 1.8% 0.5% 0.5% 0.3% 3.75 3.78 3.98
Cultural &
Entertainment
Facilities 21.0% 48.3% 29.0% 0.8% 0.8% 0.0% 0.3% 3.88 3.62 3.88 3.82
Libraries & other
Information Access 3 40.8% 42.3% 16.0% 0.5% 0.3% 0.0% 0.3% 3.84 4.24 4.20
__CommunitySafety 4g) 249.8% 400% —83%_——«1.3%_——OUH_~—OIH OS ABD aT AT
_ GommanityServce yy 400% «305K ~—«18OH-—10%~=—=—OSH «OSH OSH AND ANOS.
Shopping Facies yy 42 143% 9S «5B BH «UHHH «9658.50.79
——ceveopment —t0—=«7—=—«StSH——SUSH— 228 —-2a 29H tO Om 388 3.68388 382
Development 7 31.5% 39.3% 22.8% 2.8% 2.3% 1.0% 0.5% 3.66 3.96 3.92
neers Te Taos [a [aa
Table 10 - Theme 2: Community Lifestyle Services PERFORMANCE
TOTAL RANK (ag Good Fair ele) g ia Don't NotApp. Noosa Noosa Noosa Noosa
Good olny Poor Know I TerTa) Mean Mean Mean
vLOal (oyna 2019 ves
2021
Parks, Playgrounds &
Public Amenities 400 2 19.0% 58.5% 16.5% 2.0% 1.3% 2.3% 0.5% 3.86 3.92
Environmental
Controls 400 4 13.3% 56.8% 16.3% 5.8% 1.8% 6.0% 0.3% 3.79 3.41 3.78 3.71
Environmental
Protection &
Conservation 400 3= 22.3% 45.8% 18.3% 6.0% 3.3% 4.3% 0.3% 3.28 3.73 3.75
Sporting &
Recreational Facilities 400 5= 11.8% 51.0% 26.3% 2.3% 1.5% 6.3% 1.0% 3.75 3.77 4.05 3.94
Cultural &
Entertainment
Facilities 400 8.3% 46.5% | 30.3% 6.8% 3.5% 4.0% 0.8% 3.65 3.87 3.64
Libraries & other
Information Access 400 1 31.0% 53.0% 10.5% 2.0% 0.8% 2.3% 0.5% 3.99 4.25 4.15
10.8% 520% 220% 10.0%
Shopping Facilities 3.60
400 12.0% 49.5% 26.5% 5.8% 2.3% 2.5% 1.5% 3.85 3.63
Community
Development 400 7 8.3% 40.5% | 27.3% 3.5% 2.3% | 17.5% 0.8% 3.35 3.78 3.59
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Noosa Customer Satisfaction Survey 2021 MARKET FACTS (QLD) PTY LTD 25See the original
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