2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

                                                   Community Lifestyle Services:
                                                    Importance & Performance
                                                     Importance Means            Performance Means

                                                                 Parks, Playgrounds…
                                                                   5.00
                                                         MEANS                     Environmental…
                                                                   4.00
                                              Community…           3.00                   Evironment…
                                                                   2.00
                                                                   1.00
                                   Shopping Facilities                                          Heritage Protection
                                                                   0.00

                                   Pet/Animal Control                                          Sporting &…


                                          Community Services                           Cultural &…
                                                   Community Safety            Libraries & other…




The average level of Importance for the responsibilities in this Theme is 4. 03 (compared to 4.02 in 2019 and 4.11 in
2017). For the online survey (undertaken in 2021 only) the Importance mean was 3.95.

The average performance rating for this Theme is 3.74 (compared to 3.88 in 2019 and 3.76 in 2017). For the online
survey (undertaken in 2021 only) the Performance mean was 3.56.

The responsibility areas that were rated as having the largest gaps between importance and performance are graphically
shown above and summarised in the table overleaf.

However, for this Theme, there are no responsibility areas with a gap (between importance and performance) of greater
than 0.80. It could be summarised that for this theme, that respondents generally perceive that their service
expectations and delivery performance is being met or at least more closely aligned.

                                                    Importance    Performance     Difference
                                                    Means         Means

 Environment Protection & Conservation                    4.40            3.81                 0.59
 Community Safety                                         4.39            3.81                 0.58
 Community Services                                       4.19            3.75                 0.43
 Environmental Controls                                   4.18            3.79                 0.39
 Cultural & Entertainment Facilities                      3.88            3.52                 0.37
 Community Development                                    3.96            3.60                 0.37
 Pet/Animal Control                                       3.82            3.50                 0.32
 Heritage Protection                                      3.80            3.56                 0.24
 Sporting & Recreational Facilities                       3.85            3.75                 0.10
 Libraries & other Information Access                     4.23            4.15                 0.08
 Parks, Playgrounds & Public Amenities                    3.99            3.95                 0.04
 Shopping Facilities                                      3.65            3.66             -0.01
 MEANS                                                    4.03            3.74




Noosa Customer Satisfaction Survey 2021           MARKET FACTS (QLD) PTY LTD                                      26