2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

                                                     Managing the Shire:
                                                  Importance & Performaance
                                                   Importance Means              Performance Means



                                                                 Town Planning
                                                                 5.00
                                                      MEANS      4.00              Building Control
                                                                 3.00
                                                                 2.00
                                                                                              Economic
                                  Disaster Management            1.00
                                                                                          Development/Local…
                                                                 0.00

                                          Human Resources
                                                                                      Development of Tourism
                                            Management

                                                   Revenue-raising            Financial Management




The average level of Importance for the responsibilities in this Theme is 4. 32 (compared to 4.24 in 2019 and 4.30 in
2017). For the online survey (undertaken in 2021 only) the Importance mean was 4.10.

The average performance rating for this Theme is 3.66 (compared to 3.70 in 2019 and 3.65 in 2017). For the online
survey (undertaken in 2021 only) the Performance mean was 3.41.

The responsibility areas that were rated as having the largest gaps between importance and performance are graphically
shown above and summarised in the table below.

For this Theme, those responsibility areas with a gap (between importance and performance) of greater than 0.80 are
considered to be the future ‘differentiators’ for Council and where significant effort by Council should be directed in
future planning, so that service expectations and delivery performance can be better met.

                                                       Importance       Performance        Difference
                                                       Means            Mean

 Economic Development/Local                                      4.25              3.16               1.09
 Employment
 Financial Management                                            4.61              3.66               0.95
 Building Control                                                4.44              3.49               0.95
 Town Planning                                                   4.49              3.60               0.89
 Human Resources Management                                      4.26              3.66               0.61
 Revenue-raising                                                 4.32              3.79               0.53
 Disaster Management                                             4.56              4.05               0.51
 Development of Tourism                                          3.62              3.92               -0.29
 MEANS                                                           4.32              3.66




Noosa Customer Satisfaction Survey 2021          MARKET FACTS (QLD) PTY LTD                                    29