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2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd
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Theme 3: Managing the Shire
Table 11 - Theme 3: Managing the Shire IMPORTANCE
TOTAL RANK Crucial Import. Nice Not Quite Don't Not Noosa Noosa Noosa Noosa
to very Un- Know App. Mean Mean Mean Mean
have Import. Import 2021 Online 2019 2017
2021
Town Planning
400 3 53.3% 42.8% 3.3% 0.3% 0.3% 0.0% 0.3% 4.49 4.46 4.34 4.39
Building Control
400 4 51.5% 42.3% 5.0% 0.8% 0.3% 0.0% 0.3% 4.44 4.42 4.35 4.39
Economic
Development &
Local Employment 400 7 43.5% 42.3% 8.8% 2.8% 1.5% 1.0% 0.3% 4.25 4.15 4.07 4.36
Development of
Tourism 400 8 28.0% 37.8% 14.8% 6.3% 12.8% 0.3% 0.3% 3.62 3.47 3.96 4.01
Financial
Management 400 1 63.0% 31.8% 3.3% 0.0% 0.0% 1.8% 0.3% 4.61 4.25 4.50 4.56
Revenue-raising
400 5 43.3% 43.3% 6.5% 3.0% 0.0% 3.8% 0.3% 4.32 3.68 4.23 4.13
Staff Management
400 6 34.0% 56.8% 5.5% 0.8% 0.5% 2.3% 0.3% 4.26 3.98 4.09 4.14
Disaster
Management 400 2 64.3% 27.0% 5.3% 1.8% 0.3% 1.3% 0.3% 4.56 4.41 4.43 4.45
AVERAGE FOR THEME AS A WHOLE 4.32 4.10 4.24 4.30
Table 12 - Theme 3: Managing the Shire PERFORMANCE
TOTAL RANK Very Good Fair Poor Very Don't Not Noosa Noosa Noosa Noosa
Good Only Poor Know App. Mean Mean Mean Mean
2021 Online 2019 2017
2021
Town Planning
400 5 8.3% 40.5% 27.3% 3.5% 2.3% 17.5% 0.8% 3.60 3.05 3.63 3.62
Building Control
400 6 6.0% 50.3% 24.8% 7.0% 4.8% 6.8% 0.5% 3.49 3.10 3.57 3.68
Economic
Development & Local
Employment 400 7 4.5% 24.8% 35.8% 11.0% 5.0% 18.3% 0.8% 3.16 3.13 3.33 3.20
Development of
Tourism 400 2 23.8% 48.3% 19.5% 3.5% 1.8% 2.3% 1.0% 3.92 3.59 3.97 3.83
Financial
Management 400 4= 10.0% 37.3% 24.8% 3.3% 1.8% 22.8% 0.3% 3.66 3.58 3.77 3.74
Revenue-raising
400 3 9.8% 33.8% 13.5% 2.0% 1.8% 39.0% 0.3% 3.79 3.57 3.67 3.65
Staff Management
400 4= 6.0% 37.5% 19.3% 2.3% 1.8% 32.8% 0.5% 3.66 3.36 3.7 3.60
Disaster
Management 400 1 22.8% 48.5% 12.8% 2.3% 0.5% 12.5% 0.8% 4.05 3.88 3.97 3.91
AVERAGE FOR THEME AS A WHOLE 3.66 3.41 3.70 3.65
Noosa Customer Satisfaction Survey 2021 MARKET FACTS (QLD) PTY LTD 28
Theme 3: Managing the Shire
Table 11 - Theme 3: Managing the Shire IMPORTANCE
TOTAL RANK — Crucial Import. Niet Not olhiK preva Not Noosa Noosa Noosa Noosa
to very Uy ats Know App. Mean Mean EET a) Mean
LWA Import. Import 2021 oyna 2019 yiohly)
2021
400 3 53.3% 42.8% 3.3% 0.3% 0.3% 0.0% 0.3% 4.46 4.34 4.39
Building Control
400 4 51.5% 42.3% 5.0% 0.8% 0.3% 0.0% | 0.3% 4.42 4.35 4.39
Economic
Development &
Local Employment 400 7 43.5% 42.3% 8.8% 2.8% 1.5% 10% 0.3% 4.15 4.07 4.36
Sars" aco ash STH HA GON 2BH_ OK OH 3m 54798
Tourism 400 28.0% 37.8% 14.8% 6.3% 12.8% 0.3% | 0.3% 3.47 3.96 4.01
Financial
Management 400 1 63.0% 31.8% 3.3% 0.0% 0.0% 1.8% 0.3% 4.25 4.50 4.56
Revenue-raising
400 5 43.3% 43.3% 6.5% 3.0% 0.0% 3.8% | 0.3% 4.32 3.68 4.23 4.13
Staff Management
400 34.0% 56.8% 5.5% 0.8% 0.5% 2.3% | 0.3% 3.98 4.14
Disaster
Management 400 2 64.3% 27.0% 5.3% 1.8% 0.3% 1.3% | 0.3% 4.41 4.43 4.45
ava EFORTHEMEASAWHOLE 482 410 4a
Table 12 - Theme 3: Managing the Shire PERFORMANCE
TOTAL ANN LG (ag Good Fair Poor ia pyoya Mi Not Noosa Noosa Noosa Noosa
Good Oya Poor Know App. Mean Mean rT} rT}
yleya on iita 2019 yey,
2021
Town Planning 400, 58.3% 405% 27.3% 175% 08% 3603.05 3633.82
Building Control 400 680% «503% 248% 70% 4.8% © 05H «=D B.10 357888
Economic
Development & Local
Employment 400 7 4.5% 24.8% 35.8% 11.0% 5.0% 18.3% 0.8% 3.13 3.33 3.20
Saws soo 22385 H8IH 19H 38H 18H 29H OW gags aor aes
Tourism 400 2 23.8% | 48.3% 19.5% 3.5% 1.8% 2.3% 1.0% 3.59 3.97 3.83
Financial
Management 400 4= 10.0% 37.3% 24.8% 3.3% 1.8% 22.8% 0.3% 3.58 3.77 3.74
338% 135% 39.0%
375% 193% 28% 05% «3688.36 87880
“Morogemert 4002285, BAH T2AK 29K 08H 5H 0H At eB aor aat
Management 400 1 22.8% | 48.5% 12.8% 2.3% 0.5% 12.5% 0.8% 3.88 3.97 3.91
ERAGE FORTHEMEASAWHOLE 365 3.41 370385
Noosa Customer Satisfaction Survey 2021 MARKET FACTS (QLD) PTY LTD 28See the original
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