2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Importance – Signifcant Variances:

 Informing the             Significant Variances by:
 community
 Age                       61.9% - 65 years and over - Crucial
 Consulting the            Significant Variances by:
 Community
 Age                       58.7% - 65 years and over - Crucial
 Responding to the         Significant Variances by:
 Community
 Age                       63.5% - 65 years and over - Crucial


Performance – Signifcant Variances:

 Customer Service          Significant Variances by:
 Homeownership             25.7% - Renting – Don’t know
 Information               Significant Variances by:
 Services
 Age                       14.3% - 35-44 years – Poor

                           7.9% - 65 years and over – Don’t know
 Responding to the         Significant Variances by:
 Community
 Age                       19.6% - 35-44 years – Very poor
 Providing                 Significant Variances by:
 Leadership &
 Advocacy
 Age                       18.3% - 65 years and over – Very good
 Homeownership             22.9% - Renting – Don’t know




Noosa Customer Satisfaction Survey 2021        MARKET FACTS (QLD) PTY LTD   33