2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Theme 5: Quality of Council


Table 15 - Theme 5: Quality of Council                   IMPORTANCE
                       TOTAL     RANK          Crucial      Import.    Nice to     Not      Quite      Don't     Not     Noosa    Noosa     Noosa    Noosa
                                                                        have      very       Un-       Know      App.    Mean     Mean      Mean     Mean
                                                                                 Import.   Import                        2021     Online    2019     2017
                                                                                                                                  2021

 Quality of Elected
 Council                400           1        53.5%        42.0%       3.5%      0.3%      0.3%       0.3%      0.3%     4.49     4.54      4.38     4.60
 Quality of
 Councillor(s) Dealt
 with                   400           2        46.0%        43.8%       5.0%      0.3%      0.3%       2.5%      2.3%     4.42     4.39      4.34     4.41
 Managerial &
 Supervisory
 Officers               400           3        42.5%        48.5%       6.0%      0.5%      0.3%       1.8%      0.5%     4.36     4.26      4.15     4.42
 Quality/Performa
 nce of Outdoor
 Workers                400           5        21.8%        66.0%      10.8%      0.3%      0.3%       0.5%      0.5%     4.10     4.13      4.17     4.32
 Quality/Performa
 nce of Indoor Staff    400           4        24.8%        64.0%       9.0%     0.5%     0.8%    0.8%           0.3%     4.13     4.14      4.11     4.32
                                                                       AVERAGE FOR THEME AS A WHOLE                       4.30     4.29      4.23     4.42


Table 16 - Theme 5: Quality of Council                   PERFORMANCE
                               TOTAL      RANK      Very       Good       Fair    Poor     Very     Don't      Not      Noosa    Noosa     Noosa    Noosa
                                                    Good                  Only             Poor     Know       App.     Mean     Mean      Mean     Mean
                                                                                                                        2021     Online    2019     2017
                                                                                                                                 2021


 Quality and Performance
 of Staff                       400        3         6.5%      57.3%     23.8%    4.5%     1.5%     6.3%       0.3%     3.67     3.52      3.72     3.75
 Quality of Councillor(s)
 Dealt with                     400        4         9.3%      36.8%     23.5%    4.0%     1.3%     22.3%      3.0%     3.65     3.50      3.68     3.80
 Managerial & Supervisory
 Officers                       400        5         6.3%      30.8%     22.3%    6.3%     1.0%     32.8%      0.8%     3.53     3.29      3.71     3.62
 Quality/Performance of
 Outdoor Workers                400        2        14.3%      47.5%     24.3%    4.3%     1.3%     7.8%       0.8%     3.76     3.81      3.92     3.93
 Quality/Performance of
 Indoor Staff                   400        1        12.0%      41.3%     21.3%   2.0%   1.0%    21.8%          0.8%     3.79     3.62      3.92     3.92
                                                                         AVERAGE FOR THEME AS A WHOLE                   3.68               3.79     3.80
                                                                                                                                 3.55




Noosa Customer Satisfaction Survey 2021                MARKET FACTS (QLD) PTY LTD                                          34