2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

     2. Council consistently strives to strike the right balance between providing the best possible services and
        operating within its financial means. Would you prefer that Council…

     •    77.3% of respondents (compared to 88% in 2019, 86% in 2017 and 52.5% of the online survey in 2021)
          indicated that they preferred that Council ‘leave things as they are’ when trying to strike a balance between
          providing the best possible service and operating within its financial means.
     •    14.5% (and 35.8% of the online survey in 2021) indicated that they would be prepared to pay more through
          their rates for an improved/increased level of service, compared to 9.2% in 2019.
     •    0.9% in 2021, ‘didn’t know’.

                                                                Service Levels
                         100.0
                                          86.0 88.0
                          90.0
                                                      77.3
                          80.0
                          70.0
                          60.0
                          50.0
                          40.0
                          30.0
                          20.0                                        11.0                                      14.5
                                                                                    7.3                   9.2
                          10.0                                               2.8                   3.0
                           0.0
                                    Leave things as they are     Reduce services and lower Improve/increase services
                                                                           costs                at a higher cost

                                                      Noosa 2017      Noosa 2019          Noosa 2021



          There were no significant variances.

     3. Have you had any contact with the Noosa Council in the past 12 months?

     •    65.3% of respondents had made contact with Noosa Council in the past 12 months, compared to 41.8% in
          2019.
     •    84.6% of respondents surveyed online had made contact with Noosa Council in the past 12 months.

                                                        Contact in last 12 months
                                  80.0                                                    65.3
                                                               58.2
                                  60.0
                                                      41.8
                                                                                                   34.7
                                  40.0
                                  20.0
                                   0.0
                                                       Noosa 2019                          Noosa 2021

                                                                       yes     no


          Significant variances were by:
          Home ownership
              • 88.6% Renting – No
              • 36.8% Own home – Yes




Noosa Customer Satisfaction Survey 2021           MARKET FACTS (QLD) PTY LTD                                       42