2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

     4. PUBLIC OPINION QUESTIONS – KEY FINDINGS
This section of the report presents the key findings of the public opinion questions. A number of these questions were
asked as ‘open ended questions’ in the survey. However, in order to give a snapshot summary, they are also graphically
presented.

In this survey, all questions were included in the briefing mail-out sent to each respondent prior to the main telephone
interview. Consequently, respondents had time to think about the question, and give a ‘considered’ opinion. They were
requested to do just this – even discuss the question with friends and relations – in the briefing letter.

     1. Are you prepared for a disaster or emergency, do you have an emergency plan?

     •    Nearly two thirds (65.8%) of respondents in 2021, as shown graphically below, are prepared for a disaster or
          emergency and have an emergency plan. In 2019, 66.3% of respondents had a disaster management plan in
          place for a flood or fire, compared to 59.7% in 2017. 71.6% of respondents surveyed online had a disaster
          management plan in place for a flood or fire.

                                                    Disaster Management Plan
                         70.0                      66.3      65.8
                                          59.7
                         60.0

                         50.0
                                                                                 40.3
                         40.0                                                            33.7   34.2
                         30.0

                         20.0

                         10.0

                           0.0
                                                    yes                                   no

                                                   Noosa 2017       Noosa 2019   Noosa 2021

          There were no significant variances.




Noosa Customer Satisfaction Survey 2021          MARKET FACTS (QLD) PTY LTD                            41