2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Email and on-line enquiries

     •    36.7% of respondents who contacted the Council rated this contact as ‘Good’ (20.9%) or ‘Very good’ (15.8%),
          compared to 25.8% in 2019 and 43.8% of the online survey in 2021.

                                                        Email and on line enquiries

                                 80.0
                                                                                                                67.0
                                 70.0
                                 60.0
                                 50.0                                                                              43.1
                                 40.0
                                 30.0                      20.9
                                 20.0     15.015.8                       11.5
                                                        10.8
                                                                      3.6                              6.5
                                 10.0                                              1.8 2.2       1.8
                                  0.0
                                          Very good      Good          Fair         Poor       Very poor          Not
                                                                                                               applicable

                                                                Noosa 2019        Noosa 2021

          There were no significant variances.

Return of call as promised

     •    28.8% of respondents who contacted the Council rated this contact as ‘Good’ (17.3%) or ‘Very good’ (11.5%),
          compared to 47.3% in 2019 and 37.6% of the online survey in 2021.
     •    19.5% rated this aspect as ‘Fair’, ’Poor’ or ‘Very poor’.

                                                           Return of call as promised
                                   60.0
                                                                                                                       51.7
                                   50.0
                                                                                                                  40.7
                                   40.0

                                   30.0     26.3
                                                          21.0
                                   20.0                      17.3
                                                11.5                                                     9.4
                                   10.0                                 4.8 6.5      3.0 3.6       4.2
                                    0.0
                                           Very good        Good         Fair         Poor        Very poor         Not
                                                                                                                 applicable

                                                                    Noosa 2019      Noosa 2021


          There were no significant variances.




Noosa Customer Satisfaction Survey 2021            MARKET FACTS (QLD) PTY LTD                                          44