2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

After hours emergency service phone contacts

     •    For 82% of respondents who made contact with Council in 2021, this aspect was ‘Not applicable”, compared
          to 91.6% in 2019 and 69.1% of the online survey in 2021.


                                              After hours emergency service phone
                                                            contacts
                                100.0                                                                        91.6
                                                                                                                82.0
                                 80.0

                                 60.0

                                 40.0

                                 20.0
                                           3.6 1.4     3.0 7.2      1.2
                                                                          6.5
                                                                                   0.6 0.7      0.0 2.2
                                   0.0
                                          Very good     Good          Fair          Poor      Very poor        Not
                                                                                                            applicable

                                                               Noosa 2019        Noosa 2021


          Significant variances were by:
          Age
              • 16.7% aged 45-54 years – Good
              • 95.7% aged 65 years and over – Not applicable

Acknowledgement of written correspondence

     •    30.9% of respondents who contacted the Council rated this contact as ‘Good’ (15.8%) or ‘Very good’ (15.1%),
          compared to 18% in 2019 and 32.1% of the online survey in 2021.

                                                       Acknowledgement of written
                                                            correspondence
                                   80.0                                                                       72.4
                                   70.0
                                   60.0                                                                           48.9
                                   50.0
                                   40.0
                                   30.0
                                               15.1         15.8
                                   20.0     10.2                         10.2
                                                         7.8                        4.2 5.0
                                   10.0                               3.0                        2.4 5.0
                                    0.0
                                           Very good      Good            Fair        Poor      Very poor       Not
                                                                                                             applicable

                                                                 Noosa 2019        Noosa 2021

          Significant variances were by:
          Age
              • 69.6% aged 65 years and over - Not applicable




Noosa Customer Satisfaction Survey 2021          MARKET FACTS (QLD) PTY LTD                                       45