Original source · versioned page text
2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
Council is consistently striving to communicate well with residents. What would be the method you would choose to
seek information from Council about a project or an issue?
• Council’s website (35.5%) (compared to 51.9% of the 2021 online survey) was the most popular method by
which respondents would choose to seek information from Council about a project or an issue. This was
followed by Local newspaper (29.3%) (compared to 51.9% of the 2021 online survey) and social media
(Facebook) (25%) (compared to 69.1% of the 2021 online survey).
Method to seek information about a project or issue
70.0 61.0
60.0 50.0
50.0
40.0 35.5
30.0 29.3
30.0 25.5 25.0
22.0 21.5
18.8
20.0 12.8 13.0 13.5 12.3
7.5 6.37.0
10.0 4.8 3.5
0 0 0 0.8 3.0
0 0.8 0 3.5
0.0
Noosa 2017 Noosa 2019 Noosa 2021
Significant variances were by:
Age
• 37.6% aged 45-54 years – social media (Facebook, Instagram)
• 42.9% - aged 65 years and over – Local newspaper (NFI)
Home ownership
• 54.3% Renting – social media (Facebook, Instagram)
• 31.6% Own home – Local newspaper (NFI)
Noosa Customer Satisfaction Survey 2021 MARKET FACTS (QLD) PTY LTD 47
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalSearchable page text hides email addresses. Original files are unchanged and may show email addresses.