2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

The High Priority Areas

In 2021, most of the same responsibility areas continue to be rated as low performers as in
2017. However, two new responsibility areas have been added, specifically “Informing the
Community” and “Quality of Councillor(s) Dealt With” which were both rated as average
performers in 2019.

The chart below shows a list of targets for improvement where elements have performance
ratings 1.5% or more below the average performance assessment of 72.07%, but which also
have relatively high (=/>4) levels of importance.

These elements can be considered as priorities for enhancement of overall performance.
Attention to these elements will lead to the greatest overall increase in the weighted
performance indices for subsequent tracking surveys.


                               Performance Improvement Targets

                                                                                                             73.24%
       OVERALL WEIGHTED PERFORMANCE INDEX                                                                     74.59%
                                                                                                            72.07%

                                                                                                  59.70%
                                    Parking Facilities                                            59.60%
                                                                                                56.9%

                                                                                                    63.90%
        Economic Development/Local Employment                                                         66.60%
                                                                                                    63.1%


                                Traffic Management                                                      68%
                                                                                                    63.2%

                                                                                                        69.70%
                     Responding to the Community                                                         71.80%
                                                                                                    64.3%

                                                                                                        68.70%
                                 Road Maintenance                                                        69.50%
                                                                                                     64.4%

                                                                                                        69.60%
                          Consulting the community                                                        72.20%
                                                                                                     65.2%

                                                                                                        69.80%
                                  Road Construction                                                      70.90%
                                                                                                      67.0%


                                    Building Control                                                        71.30%
                                                                                                           69.9%


                          Informing the Community
                                                                                                           70.0%


                 Qualitiy of Councillor(s) Dealt with
                                                                                                           70.5%

                                                         0.0%   10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%

                                     Noosa 2017           Noosa 2019       Noosa 2021


Note - Responsibility Area TPI only shown if it was also a Performance Improvement Target for 2017 and 2019.




Noosa Customer Satisfaction Survey 2021           MARKET FACTS (QLD) PTY LTD                                           4