2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

So, in 2021, as in 2019 and 2017 most low performing areas remain as low performers and a
comparison of TPI’s is shown below:

                                            2021         2019            2017
 Responding to the Community               64.3%        71.8%       69.70%
 Building Control                          69.9%        71.3%          *
 Road Construction                          67.0%       70.9%       69.80%
 Footpaths, Kerbing, Guttering              Least       69.6%       69.60%
                                          Important
                                           in 2021
 Road Maintenance                           64.4%       69.5%       68.70%
 Traffic Management                        63.2%        68.0%          *
 Economic Development/Local                63.1%        66.6%       63.90%
 Employment
 Public Transport                           Least       65.1%       65.10%
                                          Important
                                           in 2021
 Parking Facilities                         56.9%       59.6%       59.70%
 Consulting the Community                  65.2%        72.20%       69.6%
 Informing the Community                   70.0%           *           *
 Quality of Councillor(s) Dealt With       70.5%           *              *
*These were average performers in 2017 & 2019

The challenge is now for Council to continue to address and prioritise these areas in their future
planning, and use follow up tracking surveys to not only monitor ratings for individual areas,
but also to ensure overall performance, continues to increase or at least remain at comparative
levels with other Councils.

Public Opinion Questions – Snapshot of Key Findings

The survey included a number of public opinion questions that were also asked in previous
surveys. These questions covered:

Preparedness for disaster or emergency

     •    Nearly two thirds (65.8%) of respondents in 2021, as shown graphically below, are
          prepared for a disaster or emergency and have an emergency plan. In 2019, 66% of
          respondents had a disaster management plan in place for a flood or fire, compared to
          59.7% in 2017.




Noosa Customer Satisfaction Survey 2021     MARKET FACTS (QLD) PTY LTD                          5