2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Areas for Improvement

Market Facts believes that Corporate Planning and Continuous Improvement initiatives in Noosa Shire Council should
focus on and prioritise those areas of responsibility, which are more important to residents and where Council is seen
as being further away from fulfilling expectations (performance ratings). The objective should be to ‘close the gaps’.

This can be done by closing the gap between actual Performance and what it would be if it achieved the Optimum Score
of ‘5’ (which is not the same as the Importance score)

In 2021, most of the same responsibility areas continue to be rated as low performers as in 2017. However, two new
responsibility areas have been added, specifically “Informing the Community” and “Quality of Councillor(s) Dealt With”
which were both rated as average performers in 2019.




                                                         Lowest Performers
                                                                                                       59.70%
                                             Parking Facilities                                         59.60%
                                                                                                     56.9%
                                                                                                           63.90%
               Economic Development/Local Employment                                                           66.60%
                                                                                                          63.1%

                                          Traffic Management                                                  68%
                                                                                                          63.2%
                                                                                                                69.70%
                            Responding to the Community
                                                                                                          64.3% 71.80%
                                                                                                              68.70%
                                           Road Maintenance                                                    69.50%
                                                                                                          64.4%
                                                                                                                 69.60%
                                 Consulting the community
                                                                                                             65.2% 72.20%
                                                                                                                69.80%
                                           Road Construction                                                    70.90%
                                                                                                              67.0%

                                             Building Control                                                    71.30%
                                                                                                                69.9%

                                 Informing the Community
                                                                                                                70.0%

                        Qualitiy of Councillor(s) Dealt with
                                                                                                                70.5%

                                                              0.0%   10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%

                                                    Noosa 2017        Noosa 2019        Noosa 2021


Note - Responsibility Area TPI only shown if also Lowest Performer for 2017 and 2019.




Noosa Customer Satisfaction Survey 2021             MARKET FACTS (QLD) PTY LTD                          56