2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Areas Rated as Being ‘High’ on Performance

There are 14 Responsibility Areas (out of the total of 41) on which Council performed best in relation to their judged
importance.

In this case, ‘best’ is defined as having an Importance rating of at least 3.96, and Performance more than 1.5% above
Average (72.07%). This list does not include all the Areas where the “gaps are smallest”, as most of these do not have
an Importance score above ‘4’ (the borderline between ‘Important’ and ‘Nice to Have’).

In 2021, there are some additional responsibility areas that the community has judged Council to be preforming better
compared to 2019 and 2017. These include:
    • Park, Playgrounds & Public Amenities – Least Important in 2019
    • Environment protection & Conservation – Average in 2019
    • Environment Controls – Average in 2019 and Average in 2017
    • Revenue Raising – Average in 2019
    • Community Health – Average in 2019 and Average in 2017
    • Community Services – Average in 2017


                                                          Highest Performers
                                                                                                                                        83.00%
                     Libraries & other Information Access                                                                                      84.90%
                                                                                                                                        82.9%
                                                                                                                     78.30%
                                    Disaster Management                                                                  79.40%
                                                                                                                               80.9%
                                                                                                                                 81.20%
                                      Waste Management                                                                             81.50%
                                                                                                                               80.6%
                                                                                                                     78.30%
                   Parks, Playgrounds & Public Amenities
                                                                                                                       78.9%
                                                                                                                      78.60%
                                           Customer Service                                                                      81%
                                                                                                            76.5%
                                                                                                   74.90%
                   Evironment Protection & Conservation
                                                                                                        76.3%
                                                                                                          76.10%
                                          Community Safety                                                       78.10%
                                                                                                           76.3%
                                                                                                                     78.40%
                   Quality & Performance of Indoor Staff                                                             78.40%
                                                                                                         75.8%

                                   Environmental Controls
                                                                                                         75.8%
                                                                                           73%
                                            Revenue-raising
                                                                                                         75.7%
                                                                                                         75.70%
                                      Information services                                                              79.20%
                                                                                                         75.6%
                                                                                                                     78.50%
             Quality & Performance of Outdoor Workers                                                                78.40%
                                                                                                    75.1%

                                      Community Services                                                      77.10%
                                                                                                    75.1%

                                          Community Health
                                                                                                 74.1%

                                                           66.0%   68.0%   70.0%   72.0%   74.0%   76.0%     78.0%     80.0%   82.0%   84.0%   86.0%

                                                  Noosa 2017          Noosa 2019            Noosa 2021

      Note - Responsibility Area TPI only shown if also Highest Performer for 2017 and 2019.




Noosa Customer Satisfaction Survey 2021           MARKET FACTS (QLD) PTY LTD                                                     57