2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

In 2021, as in 2019 and 2017 most low performing areas remain as low performers and a comparison of TPIs is shown
below:

                                           2021         2019         2017
 Responding to the Community               64.3%        71.8%        69.7%
 Building Control                          69.9%        71.3%          *
 Road Construction                         67.0%        70.9%        69.8%
 Footpaths, Kerbing, Guttering              Least       69.6%        69.6%
                                          Important
                                           in 2021
 Road Maintenance                           64.4%       69.5%        68.7%
 Traffic Management                         63.2%       68.0%          *
 Economic Development/Local                63.1%        66.6%        63.9%
 Employment
 Public Transport                           Least       65.1%        65.1%
                                          Important
                                           in 2021
 Parking Facilities                         56.9%       59.6%        59.7%
 Consulting the Community                   65.2%       72.2%        69.6%
 Informing the Community**                 70.0%           *             *
 Quality of Councillor(s) Dealt With**     70.5%           *             *
*These were average performers in 2017 & 2019


The challenge is now for Council to continue to address and prioritise these areas in their future planning, and use
follow up tracking surveys to not only monitor ratings for individual areas, but also to ensure overall performance,
continues to increase or at least remain at comparative levels with other similar Councils.




Noosa Customer Satisfaction Survey 2021     MARKET FACTS (QLD) PTY LTD                    59