2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

The High Priority Areas

The Responsibility Areas, that have the largest ‘gaps’ between their scores for Performance and their scores for
Importance, also appear near the top of the Importance ranking and at the bottom of the Performance ranking.

These are the Areas where residents are expressing high levels of dissatisfaction with Performance levels and are
awarding strong ‘should try harder’ scores.

The chart below shows a list of targets for improvement where elements have performance ratings 1.5% or more below
the average performance assessment of 72.07%, but which also have relatively high (=/>4) levels of importance. There
are others close to the cut-off not shown in this figure, although these are noted in the detailed findings.


                                                 Performance Improvement Targets
                                                                                                          59.70%
                                      Parking Facilities                                                  59.60%
                                                                                                       56.9%

                                                                                                               63.90%
          Economic Development/Local Employment                                                                   66.60%
                                                                                                              63.1%

                                  Traffic Management                                                               68%
                                                                                                              63.2%

                                                                                                                       69.70%
                        Responding to the Community                                                                      71.80%
                                                                                                               64.3%

                                                                                                                   68.70%
                                    Road Maintenance                                                                69.50%
                                                                                                               64.4%

                                                                                                                    69.60%
                            Consulting the community                                                                   72.20%
                                                                                                                65.2%

                                                                                                                      69.80%
                                    Road Construction                                                                  70.90%
                                                                                                                   67.0%

                                          Building Control                                                              71.30%
                                                                                                                       69.9%

                             Informing the Community
                                                                                                                       70.0%

                    Qualitiy of Councillor(s) Dealt with
                                                                                                                       70.5%

                                                                                                                          73.24%
          OVERALL WEIGHTED PERFORMANCE INDEX                                                                                74.59%
                                                                                                                         72.07%

                                                         0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00%

                                                       Noosa 2017      Noosa 2019   Noosa 2021

Note - Responsibility Area TPI only shown if also Performance Improvement Targets for 2017 and 2019.


These elements can be considered as priorities for enhancement of overall performance. Attention to these elements
will lead to the greatest overall increase in the weighted performance indices for subsequent tracking surveys.




Noosa Customer Satisfaction Survey 2021             MARKET FACTS (QLD) PTY LTD                           58