2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

May 2021


Dear Resident

Thank you for taking part in our survey on behalf of the NOOSA SHIRE COUNCIL. It is
expected to provide valuable input to Council’s review of their Corporate Plans, and their
long term Corporate Goals. The primary aim of the survey is to provide information to
assist in improving their delivery of services to your local community.

The first two attached sheets list the various Areas of Council Responsibility for you to read and
consider - even discuss with family or friends - in preparation for a further phone contact, in which our
interviewer will ask you to rate Council's performance on all areas where you feel able to form a
judgement. Don't worry if there are some areas you are not familiar with - the interviewer will clarify
things further if necessary.

In the interview, we will cover:
1 How important you consider each of those services or responsibilities to be - using a five-point
     scale, with the ratings being:

     Crucial (5), Important (4), Nice to Have (3), Not Very Important (2), Quite Unimportant (1)
     [For some of the Areas or Services, Council shares responsibility with State and/or Federal Governments (e.g.
     Roads) or private operators (e.g. Public Transport). You need to decide how important it is for your Council to
     get involved to some extent to ensure the service is provided, whether it does the job itself, or organises and/or
     pressures other levels of government or private enterprise to do it.]

2    How well you believe your Council is performing in those aspects - the five-point scale being:
         Very Good (5), Good (4), Fair Only (3), Poor (2), Very Poor (1)

If you were to put your own ratings for each area in the margins before we phone you, it might save
some time.

3    The third page of the attachment provides details of most of the final questions we will ask you,
     right at the end of the interview. It would be helpful if you would have a think about them, so that
     you can give us your opinions and feelings about them.

If you have any queries, please feel free to contact me personally.

Yours sincerely


LESLEY GIBBS
General Manager



Noosa Customer Satisfaction Survey 2021
MARKET FACTS (QLD) PTY LTD                             67