2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

                                          AREAS OF COUNCIL RESPONSIBILITY

            THEME             (1) Basic Services and Infrastructure
 Performa
 nce        Function/Responsibility               Examples/Clarification                                                    Importance


            Road Construction                     Constructing new OR upgrading existing roads
                                                  Repairing potholes and damaged road shoulders; street sweeping and
            Road Maintenance
                                                  verge mowing
            Footpaths, Kerbing & Guttering        Construction and maintenance of safe footpaths, kerbs and gutters
            Street Lighting                       Funding the provision and upkeep of lights on Council streets/roads
                                                  Traffic planning, traffic lights, roundabouts, traffic `calming' and
            Traffic Management
                                                  directional signage
                                                  Establishing parking policies, parking control, provision of or
            Parking Facilities
                                                  assessment of requirement for on and off-street parking
            Public Transport                      Ensuring the provision of an adequate system of public transport
                                                  Construction and maintenance of open and underground stormwater
            Drainage & Flood Mitigation
                                                  drains, levee banks, division channels etc
                                                  Garbage collection and disposal, waste minimisation (recycling and
            Waste Management
                                                  composting), street bins
                                                  Inspection of restaurants/cafés/shops, mosquito/midge spraying,
            Community Health
                                                  cemeteries


            THEME (2)                 Community Lifestyle Services

                                                Examples/Clarification
  Perfor                                                                                                                     Importanc
  mance     Function/Responsibility                                                                        e

            Parks, Playgrounds & Public         Development and maintenance of open space areas, parks, children's
            Amenities                           play-grounds and public toilets
            Environmental Controls              Enforcement of regulations on air, water and noise pollution
            Environmental Protection &          Tree planting, bushland acquisition, noxious weeds eradication,
            Conservation                        foreshore protection, preservation of natural areas
                                                Preservation of historic buildings, monuments, facilities, artefacts, and
            Heritage Protection
                                                indigenous & other records
            Sporting & Recreational             Public swimming pools, sports-fields, land and/or support for clubs &
            Facilities                          their facilities
            Cultural & Entertainment            Civic centre, public halls, art gallery/museum, sound shell, community
            Facilities                          arts programs, community festivals
            Libraries & Other Information
                                                Public libraries (incl. mobiles), Internet access
            Access
                                                Safety action plans, safety audits, signage, security patrols & cameras,
            Community Safety
                                                beach & pool lifeguards, community education & awareness programs
                                                Programs and facilities which meet the needs of a range of stakeholder
            Community Services                  groups (such as senior citizens, young people, families, indigenous,
                                                disabled, non-English speaking background)
            Pet / Animal Control                Registration, impounding of strays, control of feral animals
                                                Ensuring the provision of adequate shopping facilities to meet the needs
            Shopping Centres
                                                and convenience of local residents
                                                Working with (& supporting) community organisations and special-
            Community Development
                                                interest groups to develop strong, sustainable & self-reliant communities




Noosa Customer Satisfaction Survey 2021
MARKET FACTS (QLD) PTY LTD                             68