2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

These next few questions are about you and your household.

 Q.1 Do you have a plan in your household for emergencies or a 'disaster management plan'?

                                           Yes     1      No        2


 Q.2   Council consistently strives to strike the right balance between providing the best possible
 services and operating within its financial means. Would you prefer that Council…..

             Provided improved or increased services, at a higher cost to ratepayers                    1
                                      {that is, funded through an increase in rates).
                                      Reduced services and lowered the cost to ratepayers.              2
                                                   Neither a) nor b) - leave things as they are.        3



 Q.3 Have you had any contact with the Noosa Council or attended a council facility in the past 12
 months?
                    Yes     1 (Continue to Q.3a)          No     2 (Go to Q.4)

 3.a (Only if 'Yes' in Q.3) Thinking about the contact you've had with Noosa Council, how would you
 rate that experience on a scale of 5 to 1, 5 being Very good and 1 being Very Poor?
 Please feel free to say Not Applicable at any point.

                                                                          Very       Good Fair   Poor      Very     Not
                                                                          Good                             Poor   Applicable
                                          Answering telephone calls        5          4     3     2         1        6

                                 Council's main Tewantin office             5         4     3     2         1        6

                                      Email and on-line enquiries           5         4     3     2         1        6

                                          Return of call as promised        5         4     3     2         1        6
                                                                            5         4     3     2         1        6
          After hours emergency service phone contacts
               Acknowledgment of written correspondence                      5        4     3     2         1        6

                     Effectiveness in handling of complaints                 5        4     3     2         1        6

                    Effectiveness in responding to requests                  5        4     3     2         1        6




 Q.4 Council is consistently striving to communicate well with residents. Where do you source your
 Council information from about a project or an issue?

Local newspapers                                          1              Council's subscribed e-newsletter 5
Council's website                                         2              Letterbox drops                   6
Social media (Facebook, Instagram)                        3              Other (Please specify)            *
Council's customer service staff                          4              ____________________________




Noosa Customer Satisfaction Survey 2021                 MARKET FACTS (QLD) PTY LTD                    70