2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

                  THEME (3)               Managing the Shire
 Performance                                                                                                                     Importance
                   Function/Responsibility                                 Examples/Clarification
                                                 Planning and zoning for the purposes of residential, rural, commercial,
                Town Planning                    industrial, recreational, open space & public infrastructure development,
                                                 rules regarding land usage
                                                 Development and building approvals & controls, building & plumbing
                Building Control
                                                 inspections, swimming pool fencing
                Economic Development &           Promoting/supporting increased economic activity and increased local
                Local Employment                 employment opportunities, attracting investment
                                                 Area promotion, tourist information facilities, visitor care programs,
                Development of Tourism
                                                 caravan parks, promoting/supporting additional tourism activities
                                                 Responsible, open and accountable management of the Council's
                Financial Management
                                                 finances
                                                 Establishing fair and equitable rating for residential, rural, commercial
                Revenue Raising                  and other sectors; applying a fair and reasonable balance between
                                                 income from rates and from user-pays fees and charges
                                                 Selection of skilled and qualified staff and ongoing training and personal
                Staff Management
                                                 development for Council employees
                                                 Management plans to help residents and businesses prepare, respond and
                Disaster Management
                                                 recover from various hazards, weather events and emergencies.
                  THEME (4)               Customer Services and Communication

 Performance        Function/Responsibility                                Examples/Clarification                                Importance

                                                   Accessible & adequate facilities for dealing with and responding to
                Customer Service                   contacts from stakeholders and the general public, handling enquiries /
                                                   requests / complaints
                                                   Maintaining and updating databases on Council facilities & services
                Information Services               including rates & property information, drainage networks, community
                                                   services, etc
                                                   Keeping the community informed of Council policies, plans, programs
                Informing the Community            & activities thru newsletters & other means, advising of community
                                                   issues to be debated
                                                   Ensuring community input into Council policies, plans & programs by
                Consulting the Community           regularly canvassing residents’ opinions & priorities and by maintaining
                                                   effective relationships with the broad range of community groups
                                                   Providing feedback on community input, taking action where
                Responding to the Community        appropriate to implement community priorities, being accessible to all
                                                   members of the community including minority groups
                                                   Representing local community needs & interests to other spheres of
                Providing Leadership &             government (including government authorities) and to other outside
                Advocacy                           organisations whenever relevant, supporting civic pride & local identity,
                                                   promoting accountability & best practice

                  THEME (5)               Qualities of Council
 Performan                                                                                                                            Importan
 ce                 Function/Responsibility                                  Examples/Clarification                                   ce

                                                   Provides leadership & direction for the community, even-handed,
               Elected Council (as a whole)
                                                   responsive, open & honest
               Councillor(s) you deal with         Reliable, dedicated, knowledgeable, helpful, readily accessible
               Managerial & Supervisory            Skilled & capable leaders and managers in control of their
               Officers                            responsibilities and their staff
               Outdoor Workers                     Competent, effective, efficient, get things done
                                                   Accessible, courteous, helpful, believe in achieving solutions, effective,
               Indoor Staff
                                                   efficient, knowledgeable


                                                   Delivering a level of services and displaying a quality of performance in
               OVERALL COUNCIL
                                                   fulfilling all responsibilities, regarded as ‘value for money’ for the rates and
                 PERFORMANCE                       charges you pay


Noosa Customer Satisfaction Survey 2021                 MARKET FACTS (QLD) PTY LTD                          69