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Operational Management Plan - 51995.1611.04
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Log in to see the plans as drawn ○ Aggressive or violent behaviour not tolerated.
○ RSA protocols strictly enforced for intoxicated or quarrelsome patrons.
● Procedures:
○ Staff trained in conflict de-escalation.
○ Security or Duty Manager to remove disruptive patrons safely.
○ Police contacted where necessary.
● Recording:
○ All incidents documented in Incident Register.
○ CCTV footage retained and reviewed.
7.6 Communication Systems
● Two-Way Radios:
○ Provided to Duty Managers and key staff for immediate coordination.
● Public Address System:
○ Used to direct patrons in emergencies.
● Emergency Contacts:
○ List of emergency services and contractors (police, fire, medical,
electrician, plumber) posted in office and staff areas.
7.7 Post-Incident Review
● Debriefing:
○ Following significant incidents, staff conduct a debrief to evaluate
response.
● Reporting:
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