Operational Management Plan - 51995.1611.04

2.3 CCTV and Surveillance

   ●​ Coverage:
         ○​ Entrances and exits.
         ○​ Bar and dining areas.
         ○​ Bowling green boundary.
         ○​ Eastern delivery courtyard.
   ●​ Retention:
         ○​ Footage stored securely for 28 days.
   ●​ Monitoring:
         ○​ Duty Manager reviews during operating hours.
         ○​ Footage reviewed for any complaints, incidents, or RSA concerns.

2.4 Lighting for Safety

   ●​ Entry/Exit Points: Well-lit to ensure safety and discourage antisocial behaviour.
   ●​ Car Park and Walkways: Shielded, downcast lighting provided.
   ●​ Eastern Courtyard: Motion-sensor lighting only, to reduce light pollution for
      neighbours.

2.5 Patron Safety

   ●​ Transport:
         ○​ Staff assist in booking taxis/ride-shares.
         ○​ Designated waiting area provided away from eastern residences.
   ●​ Designated Safe Area:
         ○​ Indoor space set aside for patrons awaiting transport or requiring
            assistance.
         ○​ Staff trained to provide water, monitor behaviour, and seek help if
            necessary.

2.6 Incident Response Protocols

   ●​ Behavioural Issues:
        ○​ Zero-tolerance for violence or aggression.
        ○​ Disorderly patrons refused service, removed from premises, and logged.
   ●​ Escalation:
        ○​ If unmanageable, Queensland Police contacted immediately.
   ●​ Recording:
        ○​ All incidents recorded in Incident Register with time, date, nature, and
            action taken.

2.7 Security Audits and Review

   ●​ Monthly Audits: